Spa & Recreation Receptionist

About Raffles & Fairmont Doha

Role Overview

Key Responsibilities

• Welcome guests and provide personalized service in line with Raffles and Fairmont brand standards.
• Manage reservations, appointments, and schedules using the spa booking system.
• Handle inquiries about treatments, facilities, memberships, operating hours, and promotions.
• Complete check-in and check-out procedures, including payment processing and billing.
• Maintain reception organization, guest records, preferences, and appointment details.
• Coordinate therapists, recreation attendants, and guests to support seamless operations.
• Promote spa services, wellness programs, memberships, and retail products.
• Handle guest requests and concerns promptly, professionally, and discreetly.
• Monitor cleanliness and presentation standards in reception and recreation areas.
• Support facility opening and closing procedures and follow health, safety, hygiene, and operational requirements.
• Maintain product knowledge and collaborate with colleagues and other departments.
• Participate in training and continuous learning initiatives.

Qualifications

• Previous spa, wellness, recreation, or luxury hospitality experience is preferred.
• A diploma or certification in Hospitality, Business Administration, or a related field is advantageous.
• Excellent communication, interpersonal, organizational, and multitasking skills are expected.
• Microsoft Office and spa or hotel management systems proficiency is preferred.
• A professional appearance and customer-focused attitude are expected.
• Fluent English is required, while additional languages are advantageous.

Employee Benefits

• Colleague benefits include complimentary and discounted stays, room upgrades, and dining and wellness discounts across Fairmont and Raffles properties.

Values and Inclusion