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Waiter | Waitress
Sheraton Grand Hotel, Dubai
Dubai, UAE
Full-time
Entry
Onsite
Discovered Today
Food and beverage serviceGuest serviceUpsellingFood and alcoholic beverage knowledgeOrder deliveryBilling procedures
Free
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Food and beverage serviceGuest serviceUpselling
Role Overview
Assist in providing quality food and beverage products and services to customers.
Answer guest requests and resolve guest problems.
Support the development of food and beverage products and services.
Key Skills for This Role
Food and beverage serviceGuest serviceUpsellingFood and alcoholic beverage knowledgeOrder deliveryBilling procedures
Full Job Posting
Position Purpose
Assist in providing quality food and beverage products and services to customers.
Answer guest requests and resolve guest problems.
Support the development of food and beverage products and services.
Essential Functions
- Project a pleasant and positive professional image to all guests.
- Manage guest cultural needs and expectations.
- Upsell and identify additional revenue opportunities.
- Follow billing policies and procedures.
- Deliver guest orders accurately and on time.
- Assist with training new team members.
- Help overcome logistical issues in timely food and beverage service.
- Participate in training and departmental activities.
- Keep wastage to a minimum and support departmental objectives.
Knowledge and Skills
- Speak, read, write, and understand the primary workplace language or languages.
- Use verbal and written communication and active listening effectively.
- Understand basic hotel food and beverage operations, food, and alcoholic beverages.
- Use basic computational skills and computerized equipment.
- Follow health, safety, and fire regulations.
- Use equipment safely and maintain personal hygiene and a clean work area.
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