VP Product, Customer Growth & Experience
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Key skills for this role
About the Role
Neo Financial is hiring a VP Product to lead the Customer Growth & Experience domain, owning product strategy for acquisition, onboarding, lifecycle marketing, subscriptions, customer support, and trust & security.
Key Skills for This Role
Responsibilities
- Build and scale Neo’s growth engines across acquisition, onboarding, referrals, and lifecycle marketing
- Define and evolve the end to end customer experience across support, trust, fraud, and compliance
- Define the long term product vision and strategic roadmap for the domain
- Lead, grow, and mentor a team of high performing product managers
- Act as cross functional glue, collaborating with senior leaders across engineering, design, data, ops, marketing, and executive leadership
- Own core business metrics and customer impact, holding yourself accountable for outcomes
- Elevate product quality and execution through strong systems and coaching
- Champion a culture of speed, ownership, and learning
- Apply systems thinking to design scalable, reusable product capabilities
Requirements
- 8–12+ years of product management experience, including 5+ years in a senior leadership role
- Experience building and leading product teams in high growth environments, with both 0→1 and scale experience
- Strong product judgment, systems thinking, and bias toward action
- Experience leading cross functional workstreams with technical complexity and ambiguous problems
- Ability to hire, mentor, and build high performing teams
- Domain experience in customer growth or customer experience is a strong asset
Full Job Posting
About Neo Financial
- Neo is on a mission to build a more rewarding financial future for all Canadians.
- #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025.
- Team of 500+ people, 1M+ customers, 10K+ retail partners.
The Role
- We’re hiring a VP Product to lead the Customer Growth & Experience domain.
- You'll own product strategy, roadmap, outcomes, and development of the product team.
- Domain includes acquisition, referrals, lifecycle marketing, subscriptions, customer support, and trust & security.
What You’ll Be Doing
- Build and scale Neo’s growth engines across acquisition, onboarding, referrals, and lifecycle marketing.
- Define and evolve the end to end customer experience across support, and trust (e.g., fraud & compliance).
- Define the long term product vision and strategic roadmap for your domain.
- Lead, grow, and mentor a team of high performing product managers.
- Act as the cross functional glue for your division, collaborating with senior leaders.
- Own the results, moving core business metrics and customer impact.
- Elevate product quality and execution across your teams.
- Champion a culture of speed, ownership, and learning.
- Apply strong systems thinking to design scalable, reusable product capabilities.
Who We’re Looking For
- 8–12+ years of product management experience, including 5+ years in a senior leadership role.
- Experience building and leading product teams in high growth environments, with both 0→1 and scale experience.
- Strategic thinker who can move between long term planning and execution.
- Strong product judgment, systems thinking, and bias toward action.
- Experience leading cross functional workstreams with technical complexity.
- Care deeply about talent: hiring, growing, and building healthy teams.
- Lead with influence, not just authority.
- Comfortable making bold bets and adapting quickly.
- Domain experience in customer growth or customer experience is a strong asset.
Total Rewards
- Strong base salary aligned with market ranges, with flexibility to tailor mix of cash and equity.
- Equity ownership for full time team members.
- Short term incentive plans (STIP).
- Flexible health benefits & life insurance.
- 21 days PTO + stat holidays, and personal leave.
- Health & personal spending accounts.
- Discounts through partner network.
- Access to early use of products and discounts on fixed term Neo mortgages.
- Parental top up & equity vesting during long term leave.
- Neo night events.
- Company wide huddles and education.
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