Senior Manager, Fraud Strategy
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Key skills for this role
About the Role
Neo Financial is seeking a Senior Manager, Fraud Strategy to develop and execute fraud prevention strategies across products. The role involves strategy optimization, analytics, cross-functional delivery, vendor management, and team leadership in a fast-paced fintech environment.
Key Skills for This Role
Responsibilities
- Develop and optimize fraud strategies across client onboarding, authentication, transactions, and account management
- Manage false positive thresholds to balance loss mitigation with customer experience
- Monitor emerging fraud threats and update rules and strategies proactively
- Build and maintain analytical frameworks to measure fraud portfolio performance
- Support fraud loss forecasting quarterly and annually
- Partner with Data Science, Engineering, Product, and Fraud Operations to deliver fraud initiatives
- Manage external vendor and data partner relationships
- Lead and develop a team of fraud strategy analysts
Requirements
- Experience in fraud strategy development and execution
- Strong analytical and data driven decision making skills
- Ability to manage cross functional teams and projects
- Experience with vendor and data partner management
- Leadership experience managing a team of analysts
Full Job Posting
Role Purpose
- The Senior Manager, Fraud Strategy is responsible for developing and executing fraud prevention, detection, and mitigation strategies across Neo's products and business lines.
Key Responsibilities
- Develop, implement, and continuously optimize fraud strategies across client onboarding, authentication, transactions, and account management.
- Actively manage false positive thresholds that balance loss mitigation with customer experience and operational capacity.
- Monitor emerging fraud threats and attack patterns, updating rules and strategies to close gaps proactively.
- Own the fraud strategy contribution for new product and feature launches.
- Build and maintain analytical frameworks to measure, monitor, and report on fraud portfolio performance.
- Support the fraud loss forecasting process quarterly and annually.
- Track and report on KPIs across customer experience, fraud losses, operational effectiveness, and portfolio health.
- Partner with Data Science, Engineering, Product, Fraud Operations, Credit Risk, and other key stakeholders to deliver fraud initiatives end to end.
- Translate fraud risk requirements into clear technical specifications and business requirements.
- Collaborate with Customer Experience teams to design fraud processes that protect customers without degrading their journey.
- Manage day to day external vendor and data partner relationships.
- Evaluate new technologies and solutions and bring recommendations to the Senior Director.
Performance Metrics
- Fraud losses at or below defined risk appetite thresholds and industry benchmarks.
- False positive rate and customer friction metrics across fraud controls.
- Fraud KPIs across onboarding, authentication, transactions, and account management.
- Accuracy of quarterly and annual fraud loss forecasts vs. actuals.
- Vendor performance against contracted SLAs and strategic objectives.
- Team performance, development, and retention of fraud strategy analysts.
Compensation
- Compensation Range: CA$90K CA$110K
Working at Neo
- The people who thrive at Neo are resourceful, growth oriented, and driven to win.
- We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices.
- For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long term success.
Apply with us
- Successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.
- Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process.
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