VP, Digital Transformation, Project Mgmt & QC.Injaz - Retail Ops - CAM - SME & Pvt Banking.Operations Group

1job Title

2job Purpose

• This role requires a blend of strategic vision, leadership, and technical expertise to drive digital initiatives and maintain high-quality standards across projects.
• The role is multifaceted and crucial for driving an organization’s digital strategy and ensuring high standards in project execution and quality.
• To lead and drive the organization’s digital transformation initiatives, ensuring that technology and digital solutions are effectively integrated into business processes to enhance efficiency, innovation, and competitiveness.
• Assist in the automation of projects for RBG Operations.
• Publishing MIS & Reports to senior stakeholders.
• Lead internal MI and Quality Control for all RBG Ops units.
• Manage medium sized teams of projects management / Digital Transformation / MI & QC.
• Work directly with RBG Digital Squads to ensure RBG Ops priorities are addressed and achieved.
• Responsible for tracking the actionable and overall status of projects and highlight/escalate in case of any delays/blocks.

Approx AED 900,000

4 Key Result Areas

• Successful delivery of digital transformation projects on time and within budget.
• Improvement in operational efficiency and productivity metrics.
• Achievement of defined quality control standards and reduction of defects/errors.
• Increased adoption of digital tools and processes across Retail Banking Operations.
• High levels of stakeholder satisfaction and positive feedback from internal and external partners.
• Consistent delivery of projects on time, within budget, and meeting or exceeding scope requirements.
• Proactive risk management with early identification and mitigation of project issues.
• Reduction in defects, errors, or product failures through continuous monitoring and improvement.
• Streamlined operations and workflows through the application of digital tools and automation.
• Use of data analytics to identify opportunities for process enhancements.
• Strong return on investment (ROI) for digital transformation projects.
• Budget adherence across digital transformation and project management initiatives.
• Regular quality audits with successful findings and action plans to address gaps.
• Measurable improvements in operational efficiency, productivity, and cost-effectiveness.
• Support the division head in providing timely information and data related to the overall performances of different units within RBG.
• Ownership of end-to-end life cycle of all RBG projects.

Operating Environment, Framework and Boundaries, Working Relationships

• Involves collaboration across various departments such as Technology, Operations, Finance and Vendor Partners.
• Manage medium sized teams of projects management / Digital Transformation / MI & QC.
• Establish clear governance structures to ensure alignment with organizational goals and compliance with regulations.
• Develop a structured approach for identifying & documenting potential risks and appropriate monitoring & controls.
• Proactive engagement, partnership, governance & escalation with relevant stakeholders.

Problem Solving

• Effective problem-solving ensures that digital transformation initiatives and projects stay on track, meet quality standards, and deliver the desired outcomes.
• Ensure Feedback from end users & various stakeholders are incorporated in digital solutions delivery.
• Gain wholehearted acceptance of solutions proposed to address issues identified in E2E reviews.
• Ensure solutions are implemented on a fast-track basis.
• Ensure that stakeholder conflicts in terms of priorities are resolved in quick time.