VP, Client Engagement

Own and deliver against clear revenue growth and targets across your portfolio.

Identify whitespace, shape new scopes, influence roadmaps, and drive expansion opportunities that align with client goals and agency vision.

Partner across strategy, creative, data, and tech to ensure recommendations are visionary, and executable.

Push clients and internal teams to think bigger, act faster, and build smarter.

Create clarity from complexity crafting powerful stories and persuasive narratives that bring ideas to life through decks, workshops, roadmaps, and vision documents.

Personally lead executive presentations, discovery sessions, co-creation workshops, and planning engagements that shape the future of your clients’ customer experience.

Roll up your sleeves to work alongside strategy, creative, and tech teams shaping deliverables, stress-testing ideas, and championing excellence across everything we put into the world.

Lead and mentor a team of account directors and cultivate a high-performance, high-accountability culture rooted in creativity, curiosity, and customer obsession.

Develop and mentor future client leaders investing in their growth, championing their ideas, and raising the bar for what’s possible.

Represent WTD at senior client meetings, executive reviews, and industry-facing engagements.

Lead annual planning, QBRs, and vision-setting moments that shape how our clients think about customer experience.

Bring bold, differentiated thinking to the table on where the world is going, how customers are evolving, and how technology can unlock new growth.

Be the bridge between client ambition and agency execution.

Ensure quality, consistency, and value across every touchpoint.

Roll up your sleeves and dive in where needed because the best leaders lead from the front.

10+ years of experience leading client relationships within a CRM, customer experience, digital transformation, or agency environment.

A proven track record of growing and expanding complex, multi-million dollar accounts.

Deep understanding of data-driven marketing, lifecycle engagement, personalization, loyalty, AI, and marketing automation platforms (Salesforce, Braze, Adobe, Customer.io, Bloomreach).

Ability to command a room, inspire a team, and build trust with the most senior stakeholders.

Experience influencing large-scale programs that include platform integration, data strategy, omnichannel orchestration, and innovation.

A commercial mindset, a strategic soul, and an entrepreneurial spirit.

Passion for helping clients win and a fire to help your team win right alongside them.

This isn’t a job where you inherit a book of business and keep it warm. This is a role for someone who wants to build big ideas, big relationships, big results. You’ll help shape the future of WTD and our clients, with the freedom to lead, the support to succeed, and the opportunity to make your mark on the industry.

If you're ready to lead boldly, partner deeply, and deliver extraordinary things, let's talk.