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VOIP Technician
Zones LLC
Albany, USA
Full-time
Mid Level
Onsite
USD 24.03-26.44 hourly
Discovered 1 weeks ago
Free
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- Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary
- Gain an expert level understanding of VoIP concepts and a moderate Understating of Network components and architecture
- Install and test phone equipment
- Ability to work in NOC to identify and troubleshoot voice and Fax related issues
- Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction.
- Serve as initial escalation point for technical support issues
- Troubleshoot and report VoIP performance issues.
- Responsible for resolving customer requests/issues in a timely manner.
- Some level of Technical Training, recent Technical Degree and exposure to networking concepts
- Some experience with Cisco Call Manager, Avaya and NEC centric hardware and peripherals preferred or the ability to learn troubleshooting of hardware and peripherals with on-the-job training
- Valid Driver’s License and ability to operate a vehicle, this role will cover locations from the north side of Albany up to Saratoga Springs
- Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)
- Flu Shot and Childhood immunizations to work in a healthcare setting
- Familiarity with programming and operation of call accounting systems preferred
- Experience working with sizeable customers >10,000 lines preferred
- Experience with all telco interfaces: analog, digital, SIP, PRI preferred
- Experience with voice recording systems preferred
- Experience in the Data and Voice industry, especially in Cisco Call Manager, Avaya and NEC support and implementations preferred
- Cisco CCNA Collaboration Certification preferred
- Ability to read and understand blueprints preferred
- Ability to identify and terminate phone lines preferred
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