VIP Hostess
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Key skills for this role
About the Role
Provide exceptional customer service to VIP clients, assist with luggage, maintain professionalism, and possess strong communication skills; multilingual preferred.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Provide a high level of customer service to all clients with a professional, friendly, and welcoming attitude.
- Meet and greet VIP passengers upon arrival at the terminal.
- Open vehicle doors and assist passengers with entering and exiting.
- Offer assistance with light luggage handling when necessary.
- Maintain a polished and professional appearance at all times.
- Ensure the entrance area is always presentable and welcoming.
- Complete any other duties assigned by Line Manager.
- Compliance-related duties:
- Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
- The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.
Experience
Minimum 2 years' experience in hotel industry/Customer Service.
Specific And Technical Skills
Great interpersonal and communication skills.
Excellent in customer service.
With the ability to remain calm in emergencies or when dealing with passengers.
Multilingual is an advantage.
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