Guest Experience Executive- Dubai

Duties & Accountabilities

• Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
• Meet and greet clients and guests arriving to the FBO terminal.
• Manage passengers' documentation and custom requirement.
• Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
• Handle customer complaints pleasantly and courteously.
• Compile and organize the flight details for the passengers scheduled to arrive the next day.
• Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
• Assist in tasks during work event including exhibitions/shows.
• Complete any other duties assigned by Line Manager.
• Compliance-related duties:
• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.