Guest Experience Executive
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Key skills for this role
About the Role
Provide exceptional customer service, manage documentation, coordinate passenger movement, and handle complaints while adhering to compliance procedures.
Key Skills for This Role
Full Job Posting
Overview
- Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
- Meet and greet clients and guests arriving to the FBO terminal.
- Manage passengers' documentation and custom requirement.
- Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
- Handle customer complaints pleasantly and courteously.
- Compile and organize the flight details for the passengers scheduled to arrive the next day.
- Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
- Assist in tasks during work event including exhibitions/shows.
- Complete any other duties assigned by Line Manager.
- Compliance - related duties:
- Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
- The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.
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