Village Services Concierge

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

· Clear and concise written and verbal communication skills

· Comfortable working in a high-stress, fast-paced environment

· Willing and able to provide excellent customer service

· Basic computer skills

· A positive attitude and a genuine self-starter

· Warm and approachable, with a knack for making homeowners feel taken care of

· Highly organized and detail-oriented, especially when juggling multiple requests at once

· Open to learning new skills and supporting other departments as needed — a versatile, team-first mindset

· Monitor the arrivals and departures of homeowners

· Log communication between homeowners, vendors, and staff in the Interaction Log, keeping it updated with communication logs, work orders, dispatch, clean requests, and any other homeowner interactions

· Assist with vendor scheduling

· Coordinate transportation for homeowners

· Answer phones and respond to questions on a daily basis

· Assist in coordinating any additional services homeowners request

· Assist with daily billing of homeowner charges as needed

· Sell ticket and pass products to homeowners

· Sell lesson products to homeowners and their guests

· Work closely with the Village Services Manager to ensure work orders and dispatch orders are fulfilled and billed in a timely fashion

· Work closely with the Housekeeping Manager on scheduling house cleans

· Provide information on services at Sugar Bowl, Lake Tahoe, and the surrounding areas

· Assist with administrative work necessary for departmental operations, including but not limited to filing, typing, fielding questions, radio dispatch, and restocking inventory

· Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations