Villa Hostess
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Key skills for this role
About the Role
Rixos Hotels is looking for a Villa Hostess to provide exceptional guest service at Rixos Premium Saadiyat Island. The role involves maintaining knowledge of dining room layout, taking reservations, assisting with table setups, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Maintain complete knowledge of dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code.
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation /cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Review the Reservation book, pre assign designated tables and follow up on all special requests.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
Requirements
- Diploma or degree in vocational hospitality
- 1 year or more experience in a 5 star hotel
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
- Confidently can communicate in English and Russian
Full Job Posting
Company Description
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job Description
- Maintain complete knowledge of dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code.
- Restaurant reservation procedures.
- Daily house count, arrivals, departures, VIP’s.
- Scheduled in house group activities, locations and times.
- All department policies / service procedures.
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation /cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Review the Reservation book, pre assign designated tables and follow up on all special requests.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
Qualifications
- Diploma or degree in vocational hospitality.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively and collaboratively as part of a team.
- 1 year or more experience in a 5 star hotel.
- Confidently can communicate in English and Russian. Additional language is a plus.
Additional Information
- Your team and working environment: Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time.
- At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do?
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