Vice President Customer Operations
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Key skills for this role
About the Role
Our client is a customer-centric services platform operating at scale across Saudi Arabia. The organisation is enhancing service delivery and customer satisfact.
Key Skills for This Role
Responsibilities
- Oversee customer operations, service delivery, and frontline performance
- Manage large service teams and operational processes
- Improve service efficiency, quality, and customer satisfaction metrics
- Work closely with digital, CX, and operations teams
- Lead service transformation initiatives
- Hold executive accountability for service outcomes
Requirements
- Experience in customer operations, service delivery, and frontline performance management
- Proven ability to manage large service teams and operational processes
- Experience leading service transformation initiatives
Full Job Posting
Job Description
- Our client is a customer centric services platform operating at scale across Saudi Arabia.
- The organisation is enhancing service delivery and customer satisfaction.
- The Vice President will oversee customer operations, service delivery, and frontline performance.
- This role will manage large service teams and operational processes.
- A key focus will be improving service efficiency, quality, and customer satisfaction metrics.
- The VP will work closely with digital, CX, and operations teams.
- This role will also lead service transformation initiatives.
- Executive accountability for service outcomes is expected.
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