Veterinary Receptionist / Client Service Representative
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Key skills for this role
Role Overview
Ohana Pet Hospital is seeking a Client Service Representative to serve as the welcoming face of the hospital.
The role focuses on client experience, appointment management, patient flow, phone and in-person interactions, transactions, and service information.
Key Skills for This Role
Full Job Posting
Role Overview
Ohana Pet Hospital is seeking a Client Service Representative to serve as the welcoming face of the hospital.
The role focuses on client experience, appointment management, patient flow, phone and in-person interactions, transactions, and service information.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow, handle multi-line phones, process transactions, and provide information about hospital services.
- Work collaboratively in a fast-paced customer service environment.
Schedule and Employment
- This is a full-time position with a 4/10 schedule.
- Availability is needed Monday through Saturday.
Compensation
- Compensation is $20 to $23 USD per hour for each hour worked.
Minimum Qualifications
- At least one year of veterinary reception experience is required.
- Previous veterinary receptionist or healthcare-related front-desk experience is preferred.
- Multi-line phone handling, strong communication, compassionate service, organization, time management, payment processing, and financial record skills are required.
- Veterinary practice management software, especially Cornerstone, and appointment scheduling experience are preferred.
Hospital Overview
Ohana Pet Hospital is a 14-doctor practice caring for dogs, cats, rabbits, rodents, and some reptiles.
The 5,000-square-foot hospital offers general practice, surgery, urgent care, limited exotic medicine, rehabilitation, and holistic medicine.
Benefits
- Full-time benefits may include medical, dental, and vision insurance, life and disability insurance, an Employee Assistance Program, 401(k) matching, paid time off, and a personal pet discount.
- Part-time team members may be eligible for limited benefits under company policy and state law.
About Western Veterinary Partners
Veterinary support organization operating a network of animal hospitals.
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