Vendor Relations Manager

Performance Tracking : Regularly track and report on vendor performance metrics against commits, benchmarks, and goals for leadership and other key stakeholders. Support the development and implementation of vendor performance improvement plans.

Data Analysis: Effectively leverage data tools and reporting to analyze, interpret, and deliver key details to stakeholders.

Margin Optimization : Identify opportunities for margin improvements and optimize product pricing and margin via negotiations.

Issue Resolution : Identify performance issues, analyze opportunities, and collaborate with vendors to implement corrective actions efficiently.

Product Selection: Collaborate with Merchandising to monitor product popularity and performance metrics. Identify top-performing products to guide product selection and ensure a competitive and appealing product catalog.

Product Expansion: Work closely with vendors to introduce new and trending products, ensuring timely availability and alignment with market demands.

Stakeholder Engagement: Partner, collaborate, and communicate across cross-departmental stakeholders to manage needs, ensure alignment, and set up teams for success.

Cross-Functional Collaboration: Cultivate strong partnerships with teams including Fulfillment, Promotions, Merchandising, Vendor Partnerships, Customer Success, Finance, Support Operations, Legal, and Development teams to ensure cohesive vendor operations.

Customer Mindset: Lead with a solution-oriented customer mindset to capture, action, and effectively support customer needs and/or requests to enhance their experience.

Product Innovation: Identify and surface unique product or operational opportunities available via vendors with Product, Development, or Marketplace teams.

3 to 5 years of Vendor Management/eCommerce experience

Experience with tracking vendor performance against KPIs

Ability to effectively negotiate with key stakeholders and vendors.

Excellent communication and relationship management skills.

Excellent analytical skills to solve ambiguous problems and develop insights from large data sets

Self-starter; acts with a sense of urgency, proven results and solution-oriented

Evidence of effective time management and prioritization against business needs

Proficiency with CRMs such as Salesforce an asset

Experience with using analytical tools (i.e., Microsoft Excel, Tableau) an asset.

Bachelor’s degree preferred

Fluency in Spanish an asset