Vendor Operations Associate

Vendor Relationship Management

Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels, becoming their trusted point of contact.

Support vendors/printers with operational, production, and logistics-related questions.

Partner with vendors to improve order quality, turnaround time, and overall operational performance.

Drive accountability while maintaining strong working relationships.

Order & Production Management

Coordinate production timelines and resolve order delays before they impact customers.

Reallocate production orders to make sure your printers are not overloaded.

Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns.

Coordinate garment procurement from suppliers and ensure vendors receive inventory on time.

Cross-functional Collaboration

Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.

Keep internal teams and external stakeholders informed of production updates that impact customers.

Share feedback with internal teams to improve vendor experience and operational efficiency.

Process Improvement

Identify recurring operational issues and recommend long-term solutions.

Identify automation opportunities and improve existing workflows to make operations more scalable.

Take ownership of projects that improve team performance, vendor experience, or operational efficiency.

Experience

At least 1.5 years of experience in operations, vendor management, supply chain, customer success, account management, or a similar relationship management role

Experience managing multiple priorities in a fast-paced environment

Your printers trust you as their primary operational partner.

Your printers consistently deliver high-quality orders on time with minimal operational issues.

You use data to identify trends, solve recurring problems, and prevent future issues.

You continuously improve processes to reduce manual work and increase operational efficiency.

You support your manager in delivering the projects from the idea initiation through implementation.

This is not a transactional support role that focuses merely on tickets and response times. Success comes from building long-term partnerships with printers, proactively identifying risks, and continuously improving operational performance.

Job Location: India / Philippines (IN/PH)

Working Hours:

IN: 5:30 PM – 2:30 AM Indian Standard Time | Monday to Friday

PH: 8:00 PM to 5:00 AM Philippine Time | Monday to Friday

Monthly Salary: Between $550 to $700 base (depending on experience) + $80 night shift allowance

At Fresh Prints, we deeply value the long-term contributions of our team. To recognise and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.