Customer Growth Manager

Company-Level Account Strategy

Build the long-term growth strategy for Fresh Prints’ highest-value accounts.

Define how the business should identify, segment, prioritise, invest in, retain, and expand those accounts over time.

Develop a strategy that remains effective even as student leaders, decision-makers, buying committees, and internal account owners change.

Use customer insight, account data, and commercial judgment to identify the few opportunities that could materially change account value across the business.

Shape decisions across sales motions, customer experience, and account coverage when those decisions are necessary to unlock growth.

Turning Strategy Into Results

Take responsibility for moving the strategy from an idea into how the company actually operates.

This is not a role that ends with recommendations, presentations, or campaign briefs. You will stay close enough to execution to ensure the strategy produces measurable results.

Use AI, automation, process, and disciplined prioritisation to operate with the leverage of a much larger team.

Partner with Sales, BDM, Campus Manager leadership, Marketing, Creative, Data, and Operations to translate the strategy into clear actions, ownership, and operating rhythms.

Build the systems, decision rules, and playbooks that allow teams to execute the strategy correctly without depending on you to manage every action.

Cross-Functional Leadership

Represent account growth and retention in executive-level conversations.

Bring a clear, evidence-backed point of view on where the company should place its bets, what it should stop doing, and what needs to change.

Build the commercial case and organisational support required to secure resources, change priorities, and influence how teams operate.

Raise the quality of thinking and execution across teams you do not formally manage through clarity, judgment, and credibility.

Measure success through changes in retention, expansion, and account value, not simply through campaign delivery or short-term engagement metrics.