User Services Generalist (Engineering & Computer Science Library)

The User Services Generalist is responsible for providing direct service to patrons and performs a range of duties: general reference, loan services and retrieval services (print and digital), providing information and referrals, and stacks and study space management. Service may be provided in person and via telephone or online. Circulation duties will involve opening the library and staffing the library on weekends and/or evenings. The User Services Generalist has responsibility to provide front-facing user services for students and faculty at the Faculty of Applied Science & Engineering and the Department of Computer Science and those within the wider University community. The position may also provide workflow leadership; provide mentorship and day-to-day guidance to student library staff, ensuring high-quality service delivery to patrons, both in-person and virtually; support student library staff training and may be responsible for the establishment of schedules for student staff and the preliminary documentation in the payroll process. Provides back-up for other library staff and performs other related duties as required. May be responsible for other duties as outlined in the assigned position profile.

Qualifications (Minimum)

Education:

Community College Graduation required (2-year Library Technician program) or equivalent combination of education and experience required.

Experience:

A minimum of one (1) year of related experience required, experience in an academic, scientific or technical library an asset

Skills:

Working knowledge of emerging technologies that support efficiency, and effectiveness in an academic library

Working knowledge of ALMA required

Working knowledge of U of T library system and policies an asset

Working knowledge of resource sharing procedures in the central and campus libraries an asset

Working knowledge of bibliographic searching and verification skills required.

Other:

Ability and willingness to learn and implement new technologies and digital tools when appropriate and required.

Windows and MS365 software applications, web browsers, and knowledge of word processing, spreadsheet, digital messaging (Teams) and e-mail software required.

Possesses a growth mindset to embrace learning, adapt to evolving technologies and library practices and supports the community. You are curious, resourceful and open to feedback, with a commitment to continuous professional development.

Demonstrated commitment to the values of inclusivity, diversity, anti-racism, equity and accessibility.

Notes:

This position is 100% on-site at the Engineering & Computer Science Library and is not eligible for a hybrid work arrangement.

Closing Date: 09/17/2026, 11:59PM ET Employee Group: CUPE 1230 Appointment Type : Budget - Continuing Schedule: Full-Time Pay Scale Group & Hiring Zone: CUPE 1230 (5U) - Step 1: $70,296 - Step 2: $72,971 - Step 3: $75,781 Job Category: Library Services