User Experience Analyst
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Key skills for this role
About the Role
Omnix International is looking for a User Experience Analyst in Dubai. The role involves monitoring digital service performance, analyzing user behavior, and recommending improvements.
Key Skills for This Role
Responsibilities
- Monitor digital service performance and customer experience KPIs
- Analyze user behavior, customer journeys, and service completion rates
- Identify interaction issues, usability concerns, friction points, and opportunities for service improvement
- Evaluate digital services against user centric design principles, accessibility standards, and digital best practices
- Analyze user journeys and conversion funnels to identify drop off points and recommend improvements
- Support customer design research activities by analyzing customer feedback, usability findings, and behavioral data
- Develop user journey maps and customer experience assessments
- Define and monitor success metrics and service performance indicators
- Plan, support, and evaluate A/B testing activities to validate customer experience improvements
- Validate analytics tracking and ensure the accuracy and quality of collected data
- Prepare dashboards, reports, and actionable recommendations for stakeholders
- Collaborate with design experts, business, and technical teams to prioritize and implement experience improvements
Requirements
- 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles
- Hands on experience in UX research, usability evaluation, or digital service improvement
- Bachelor's degree in Information Technology, user research and experience or a related field
- Strong understanding of user experience principles, Human Centered Design, and User Centered Design methodologies
- Experience in user journey mapping, information architecture, and interaction flow analysis
- Knowledge of usability evaluation techniques and UX research methodologies
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting
- Experience with A/B testing and experiment analysis
- Knowledge of accessibility standards (WCAG) and digital service guidelines
- Ability to translate analytics and findings into actionable recommendations
Full Job Posting
Job Summary
- The Technical Performance Analyst(user experience) is responsible for enhancing the user journey and experience of digital services through Interaction design research, usability evaluation, customer journey analysis, and user behavior analytics.
Responsibilities
- Monitor digital service performance and customer experience KPIs.
- Analyze user behavior, customer journeys, and service completion rates.
- Identify interaction issues, usability concerns, friction points, and opportunities for service improvement.
- Evaluate digital services against user centric design principles, accessibility standards, and digital best practices.
- Analyze user journeys and conversion funnels to identify drop off points and recommend improvements.
- Support customer design research activities by analyzing customer feedback, usability findings, and behavioral data.
- Develop user journey maps and customer experience assessments.
- Define and monitor success metrics and service performance indicators.
- Plan, support, and evaluate A/B testing activities to validate customer experience improvements.
- Validate analytics tracking and ensure the accuracy and quality of collected data.
- Prepare dashboards, reports, and actionable recommendations for stakeholders.
- Collaborate with design experts, business, and technical teams to prioritize and implement experience improvements.
Skills
- Customer experience Research & Analysis
- User Centered Design
- User Journey Mapping
- Wireframing & Prototyping
- Visual Design
- Responsive Web & Mobile Design
- Design Systems & Component Libraries
- Accessibility Standards (WCAG)
- Usability Testing, A/B Testing
- Analytics & Data Driven Design
- AI Assisted Design & Research
- Requirements Gathering & Analysis
Educational Qualifications and Certifications
- Bachelor's degree in Information Technology, user research and experience or a related field.
- Experience in Customer Experience (CX), UX, Digital Analytics, or Digital Product Improvement.
- Strong understanding of user experience principles, Human Centered Design, and User Centered Design methodologies.
- Experience in user journey mapping, information architecture, and interaction flow analysis.
- Knowledge of usability evaluation techniques and UX research methodologies.
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting.
- Experience with A/B testing and experiment analysis.
- Knowledge of accessibility standards (WCAG) and digital service guidelines.
- Ability to translate analytics and findings into actionable recommendations.
- Strong analytical, problem solving, communication, and presentation skills.
- Familiarity with AI powered tools for user journey analysis, reporting, and productivity.
Work Experience
- Minimum: 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles.
- Hands on experience in UX research, usability evaluation, or digital service improvement.
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