Universal Banker
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Key skills for this role
About the Role
HSBC is seeking a Universal Banker to provide outstanding customer service, educate customers on digital platforms, and support those with complex banking needs. The role requires excellent communication skills, resilience, and a passion for going above and beyond for customers.
Key Skills for This Role
Responsibilities
- Provide outstanding customer service as the first point of contact
- Educate customers on HSBC digital services and fraud awareness
- Identify customers in vulnerable situations and determine support
- Help customers with complex banking needs
Requirements
- Excellent communication skills
- Ability to take ownership of customer enquiries
- Resilience to a continuous changing environment
- Right to work in the UK for a minimum of 14 months
- Over 18 years of age
Full Job Posting
What You'll Do
- Provide outstanding service, educate customers on digital platforms, raise fraud awareness, and support vulnerable customers.
Within This Role You’ll
- Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers.
- Play an integral part in customer education around HSBC digital services and fraud awareness.
- Identify customers who are in vulnerable situations and determine the best way we can support them.
- Help our customers with more complex banking needs to ensure they feel supported in their choices.
What do I need to be successful?
- Demonstrate excellent communication skills enabling you to engage in effective conversations.
- The ability to take ownership of customer enquiries through to resolution.
- Be resilient to a continuous changing environment.
When & where you'll work
- Full time role, 35 hours per week, Monday to Friday 09:00 17:00 and Saturday 09:00 13:30.
- Applications open to UK Residents over 18 with valid right to work in the UK for a minimum of 14 months.
What You’ll Get!
- Attractive starting salary of £27,200 per year plus annual discretionary performance bonus.
- Over six weeks’ holiday including bank and public holidays with option to buy more.
- Perks at Work Benefit with access to 30,000+ national and local employee discounts.
- Market leading employer pension contribution, BUPA Healthcare, Life Assurance (4x annual salary).
- Access to flexible benefits platform, Sharesave schemes.
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