Unit Manager, Trade Operations

Role Details

Responsibilities

• Identify causes of transaction disruptions and provide fixes for seamless execution.
• Meet clients to review insights, volumes, queries, disruption reasons, and digitization opportunities.
• Maintain client confidentiality and provide personalized trade client service.
• Prioritize Trade Priority client transactions to meet targeted turnaround times.
• Provide regular client feedback on transaction flow and ways to reduce turnaround time.
• Monitor transaction queues and ensure country transactions are handled within 30 minutes.
• Follow up on pending transactions and queries with clients and internal stakeholders.
• Plan staffing, leave coverage, backups, and staff utilization.
• Train staff on procedures, process upgrades, and trade products.
• Manage team motivation and encourage continuous improvement and standardization.
• Comply with laws, regulations, sanctions policies, and Group and Company policies.
• Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.

Skills and Experience

• Trade knowledge and advanced trade product knowledge are required.
• Client service and general banking knowledge are required.
• Microsoft Office and email skills are required.
• Strong communication and stakeholder management skills are required.

Qualifications

• Experience handling Trade Services or Trade Operations is required.
• An undergraduate qualification is listed.
• The role requires understanding of ICC rules, local laws, legal risks, and operational risks.
• Experience is required across collections, letters of credit, guarantees or SBLC, open account financing or receivable purchases, and Islamic trade.
• CDCS or CSDG certification is an added advantage.

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