Associate Vice President

Job Summary

Key Responsibilities

• Leadership & Team Management • Lead, coach, and develop a high-performing CLM Operations team, fostering engagement, capability building, succession planning, and a culture of accountability and continuous learning.
• Service Delivery & Operational Excellence • Ensure timely, accurate, and efficient delivery of operational activities in accordance with agreed service levels, quality standards, productivity targets, and client expectations. • Drive operational excellence through effective capacity planning, workload management, resource optimisation, and continuous process improvement initiatives.
• Risk, Controls & Governance • Maintain a robust risk and control environment by ensuring adherence to regulatory requirements, internal policies, operational risk frameworks, and audit standards. • Proactively identify, manage, and escalate risks, issues, and control gaps, ensuring appropriate remediation and sustainable solutions.
• Stakeholder & Client Management • Build strong partnerships with Client Management, Business, Risk, Compliance, Operations, Technology, and other stakeholders to support business priorities and improve client experience. • Influence and collaborate across teams to resolve complex issues, remove process bottlenecks, and drive successful delivery of business outcomes.

Must-have Skills

• Team Leadership • Client Lifecycle Management (CLM) / KYC Operations • Risk & Control Management
• Other Skills • Stakeholder Management & Influencing • Process Improvement & Transformation • Data Analytics & MIS Management • Change Management & Automation Adoption

Motivations

Qualifications

• Key Experiences • Experience leading or supporting teams in a complex operations, financial services, client service or regulated environment. • Demonstrated ability to deliver against service, quality, productivity and risk objectives. • Experience managing operational risks, controls, escalations and audit or assurance requirements. • Proven ability to collaborate with and influence diverse stakeholders across business, operations, risk, compliance and technology. • Experience using management information and performance data to identify trends, support decisions and improve outcomes. • Demonstrated success in leading change, process improvement, automation or operational simplification. • Experience coaching and developing colleagues, strengthening team capability and supporting succession or workforce planning. • Strong written and verbal communication skills, with the ability to present complex matters clearly to senior stakeholders
• Certifications / Qualifications • No specific professional certification is mandatory, unless required by applicable local regulatory, compliance or role-specific requirements. • Relevant academic, professional or vocational learning in operations, banking, risk, compliance, leadership or a related field would be advantageous but is not essential.
• Languages • Professional proficiency in English, with the ability to communicate clearly with colleagues and stakeholders across different markets.

About Standard Chartered

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.