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Unified Communications Infrastructure Expert
SIGMA
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 3 weeks ago
Unified CommunicationsIVR design and integrationSIP and RTPVoIPSession Border ControllersPBX and call routing
Free
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Unified CommunicationsIVR design and integrationSIP and RTP
Role Overview
Design, implement, integrate, and support a robust Unified Communications infrastructure covering voice, video, collaboration, and IVR solutions.
Ensure high availability, performance, security, interoperability, and integration with enterprise and contact center applications.
Key Skills for This Role
Unified CommunicationsIVR design and integrationSIP and RTPVoIPSession Border ControllersPBX and call routing
Full Job Posting
Job Objective
Design, implement, integrate, and support a robust Unified Communications infrastructure covering voice, video, collaboration, and IVR solutions.
Ensure high availability, performance, security, interoperability, and integration with enterprise and contact center applications.
Key Responsibilities
- Lead UC technical design, architecture, implementation, and optimization.
- Design IVR-enabled voice and collaboration solutions with end-to-end call flows and integrations.
- Configure SIP, RTP, SBCs, gateways, PBX, call routing, and session management.
- Integrate UC and IVR platforms with CRM, C2M databases, contact center applications, and enterprise systems.
- Design resilient voice networks with QoS, redundancy, high availability, and disaster recovery.
- Perform interoperability testing and troubleshoot complex UC, voice, telephony, and IVR issues.
- Monitor infrastructure health, capacity, availability, and performance.
- Support deployment, commissioning, testing, and UAT of UC and IVR solutions.
- Maintain technical documentation and provide technical leadership during implementation and service transition.
- Recommend enhancements to improve reliability, scalability, and user experience.
Required Qualifications and Experience
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