UC Senior Technical Support
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Key skills for this role
Role Overview
Seeking a skilled unified communications engineer for a senior technical support role.
The role focuses on implementing and supporting Avaya Aura and Cisco unified communications solutions in client-facing project environments.
Key Skills for This Role
Full Job Posting
Job Summary
Seeking a skilled unified communications engineer for a senior technical support role.
The role focuses on implementing and supporting Avaya Aura and Cisco unified communications solutions in client-facing project environments.
Role Responsibilities
- Implement and support Avaya Aura solutions.
- Implement and support Cisco unified communications solutions.
- Work with session border controllers and call center systems.
- Resolve complex technical issues with clients.
- Apply change requests during project implementation and support phases.
Must Haves
- At least 5 years of experience working with unified communications and call center systems.
- Strong knowledge of SIP, H.323, DHCP, DNS, LAN, and WAN technologies.
- Technical certification from Avaya, Cisco, Genesys, or a comparable provider.
- Strong problem-solving skills and ability to communicate technical concepts effectively.
Preferred Experience
- Experience with virtualization platforms and cloud environments is a plus.
Source Location
- The source identifies the employer location as VAPORVM IT SERVICES DMCC in Dubai, but does not explicitly state a workplace arrangement.
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