(UAE Nationals Only) -Assistant Manager- Client Services, Emirati Governance (RBG)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mashreq seeks an Assistant Manager for Client Services in Abu Dhabi to manage service and operational quality for the Emirati Gold portfolio. The role involves relationship management, risk governance, and ensuring compliance with KYC and regulatory standards.
Key Skills for This Role
Responsibilities
- Manage overall service and operational quality across the Emirati Gold portfolio
- Work closely with Regional Area Managers and Relationship Managers to identify desired service levels
- Standardize overall client services across all Emirati Gold teams and implement agreed actions
- Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases
- Be the final point of contact for customer complaints
- Ensure ARMS check submitted KYCs and fulfill compliance requirements on KYC and regulated activities
- Manage Rejects and Referrals on all products sourced by Relationship Managers
- Report expired and overdue KYC, Visa, Passport, Emirates on a timely basis
- Represent Emirati Gold in liaising with audit for operational issues
- Ensure excellent quality of KYC is maintained on all Emirati Gold clients
Requirements
- University graduate
- 3 4 years banking experience or experience in any other relevant field
- Thorough knowledge of products, services policies and processes of retail banking
- Problem solving skills
- Communication skills
- Interpersonal skills
- Ability to work under pressure
- Computer literacy
Full Job Posting
Job Purpose
- To manage the overall service and operational quality across the Emirati Gold portfolio.
- The job holder is required to enhance Emirati Gold Sales / Service and promote the cross selling of bank products to existing and potential priority clients, along with managing the service portfolio for any other channels as requested.
Key Result Areas
- Work closely with Regional Area Managers/ Central Team and the Relationship Manager to identify desired service levels.
- Work on standardize overall client services across all Emirati Gold teams and contribute to developing and implement agreed actions.
- Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases from Emirati Gold.
- Be the final direct and indirect point of contact for customer complaints, which will be sourced through branches, RMs or directly from customers.
- Present regular feedback to Operation Manager and Product Managers on process / service related issues.
- Ensure that the ARMS are checking the submitted KYCs and fulfil the compliance requirement on KYC, and other regulated activities such as insurance and investment.
- Manage the Rejects and Referrals on all products sourced by Relationship Managers, by acting as a checker and providing feedback.
- Report the expired and overdue KYC, Visa, Passport, Emirates are updated on a timely basis for the MG Segment.
- Represent Emirati Gold in liaising with audit for operational issues/ working with Area Managers in rectifying all audit objections and queries.
- Ensure excellent quality of KYC is maintained on all Emirati Gold clients including regular annual reviews of turnover and nature of transactions.
Knowledge, Skills and Experience
- Thorough knowledge of products, services policies and processes of retail banking in Mashreqbank.
- Problem solving skills.
- Communication skills.
- Interpersonal skills.
- Ability to work under pressure.
- Computer literacy.
- The job holder should have completed his university graduates are better to have. They should have 3 4 years’ banking experience or experience in any other.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mashreq
Officer, Payment Operations.OPS - Inward Remittances Centre.Operations Group
Abu Dhabi, UAE
Mashreq is seeking an Officer for Payment Operations in the Inward Remittances Centre in Abu Dhabi. The role involves first-level checking and scrutiny of outward payments, inward payments, clearing, collections, payroll
Senior Customer Service Officer.CXC - RBG - Direct Banking Center.Client Experience and Conduct Group
Abu Dhabi, UAE
Mashreq is hiring a Senior Customer Service Officer for its Direct Banking Center in Abu Dhabi. The role involves handling inbound and outbound calls, chat, and email to assist customers with banking needs, resolve issue
Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group
Abu Dhabi, UAE
Mashreq is seeking a Credit Operations Officer to handle loan document verification, disbursement, and servicing for mortgage, SME, and auto loans. The role requires 1-3 years of experience in banking operations and stro
SEVP - Traded & Treasury Credit Risk.CM Corporate Credit.Credit Management
Abu Dhabi, UAE
Mashreq seeks an SEVP to lead Traded and Treasury Credit Risk frameworks across all geographies. The role manages end-to-end credit lifecycle for counterparty credit risk from Treasury, Markets, and Trading activities, r
Relationship Manager, Deposits & employee banking.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Abu Dhabi, UAE
Mashreq is seeking a Relationship Manager for the Emirati Deposits Team in Abu Dhabi. The role focuses on onboarding quality clients for liability products, including deposits, personal loans, cards, and insurance, while
VP Learning & Development (UAE National)
Abu Dhabi, UAE
Mashreq seeks a VP of Learning & Development to lead the learning strategy for the bank. The role requires 15+ years of L&D experience, expertise in training needs analysis, and strong stakeholder management. This is a s
Senior Officer, Trade Operations.Injaz - FTC
Abu Dhabi, UAE
Mashreq is seeking a Senior Officer for Trade Operations in Abu Dhabi. The role involves due diligence on shipping documents for Letters of Credit and collections, vendor invoice checking, reconciliation, UAT on trade sy
Account Manager, Business Banking.RBU - Muraqabat branch - Business Banking.41.Retail Banking Group
Abu Dhabi, UAE
Manage a set of existing Small Enterprise relationships and originate new SE relationships in business communities. Achieve financial and non-financial objectives by meeting borrowing and non-borrowing needs of customers
Officer, Payment Operations.OPS - Inward Remittances Centre.Operations Group
Abu Dhabi, UAE
Senior Customer Service Officer.CXC - RBG - Direct Banking Center.Client Experience and Conduct Group
Abu Dhabi, UAE
Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group
Abu Dhabi, UAE
SEVP - Traded & Treasury Credit Risk.CM Corporate Credit.Credit Management
Abu Dhabi, UAE
Relationship Manager, Deposits & employee banking.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Abu Dhabi, UAE
VP Learning & Development (UAE National)
Abu Dhabi, UAE
Senior Officer, Trade Operations.Injaz - FTC
Abu Dhabi, UAE
Account Manager, Business Banking.RBU - Muraqabat branch - Business Banking.41.Retail Banking Group
Abu Dhabi, UAE