UAE National | Technical Coordinator | Rental & Leasing | Hertz
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Key skills for this role
About the Role
The role involves supervising logistics drivers, managing reporting, ensuring customer satisfaction, and conducting training sessions to enhance service quality.
Key Skills for This Role
Responsibilities
- Supervise logistics drivers and ensure professional conduct in vehicle delivery and collection
- Manage logistics reporting including daily vehicle inventory, transaction reports, and fleet on replacement
- Coordinate fleet for key accounts and ensure timely delivery of lease ready vehicles
- Handle customer complaints and ensure resolution per policies
- Conduct daily and weekly briefings with drivers to set expectations and discuss progress
- Conduct training sessions with drivers to ensure calibration with agreed processes
Requirements
- UAE National
- Experience in logistics coordination or fleet management
- Strong customer service and complaint resolution skills
- Ability to supervise and mentor drivers
Full Job Posting
Role Overview
- The Senior Lease Coordinator plays a vital role in enhancing customer satisfaction by ensuring professional conduct in all vehicle delivery and collection transactions as per Hertz standards.
- The role involves supervising logistics drivers, managing logistics reporting, coordinating fleet for key accounts, handling customer complaints, and ensuring seamless team operations.
What You Will Do
- Supervising/Guidance: Act as a mentor to logistics drivers to help them understand the importance of delivering great customer service.
- Reporting: Take ownership of reporting such as Daily vehicle inventory, Transaction Report, Fleet on Replacement, Same Day Return, Vehicle Aging, etc.
- Logistics Coordination: Ensure lease ready vehicles are delivered on time to meet TAT for Vehicle in branch aging.
- Act as the point of contact for key accounts, ensuring follow ups for service bookings and maintenance related tasks.
- Customer Complaints and Resolution: Ensure all policies and procedures relating to Customer Query Handling and Complaints resolution are strictly adhered to.
- Team Briefing & Training: Conduct daily briefing at the start of the shift with drivers.
- Conduct weekly briefing with drivers to discuss progress and challenges.
- Conduct a minimum of 2 training sessions (new or refreshers) with the drivers.
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