Travel Desk Officerㅤㅤㅤㅤ
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Key skills for this role
About the Role
Guarantee Travel Group is seeking a Travel Desk Officer to support hotel-based travel desk operations in Dubai. The role involves assisting guests with travel inquiries, bookings, local recommendations, and coordinating with suppliers.
Key Skills for This Role
Responsibilities
- Greet hotel guests professionally and assist with travel related inquiries
- Provide information on tours, excursions, transportation, attractions, and travel services
- Assist guests with booking requests for tours, transfers, activities, and other travel arrangements
- Coordinate with internal operations teams to confirm availability, pricing, and booking details
- Record guest requests and booking details accurately in the system or tracking sheet
- Follow up with guests regarding confirmations, changes, cancellations, and service updates
- Coordinate with hotels, suppliers, drivers, guides, and internal teams to ensure smooth service delivery
- Share accurate prices, itineraries, pickup timings, terms, and service details with guests
- Maintain updated knowledge of available travel products, packages, and promotions
- Handle guest questions, complaints, and basic issues professionally and escalate when needed
- Support upselling of tours, transfers, and travel services
- Prepare daily booking summaries, guest inquiry reports, and pending follow up lists
Requirements
- High school diploma or bachelor's degree in Tourism, Hospitality, Business Administration, or related field
- Previous experience in travel, tourism, hospitality, customer service, or hotel operations preferred
- Good knowledge of local attractions, tours, transportation services, and travel products
- Strong communication and interpersonal skills
- Professional appearance and customer focused attitude
- Basic computer skills and ability to use booking systems, email, and Microsoft Office
- Fluency in English is required; Arabic or other languages are an advantage
- Ability to work flexible hours, weekends, or hotel based shifts
Full Job Posting
Role Overview
- The Travel Desk Officer is responsible for supporting hotel based travel desk operations by assisting guests with travel inquiries, bookings, local recommendations, transportation arrangements, tours, and other travel related services.
- The role acts as the first point of contact for hotel guests and ensures that all requests are handled professionally, accurately, and in line with company service standards.
Key Responsibilities
- Greet hotel guests professionally and assist them with travel related inquiries
- Provide information on tours, excursions, transportation, attractions, and travel services
- Assist guests with booking requests for tours, transfers, activities, and other travel arrangements
- Coordinate with internal operations teams to confirm availability, pricing, and booking details
- Record guest requests and booking details accurately in the system or required tracking sheet
- Follow up with guests regarding confirmations, changes, cancellations, and service updates
- Coordinate with hotels, suppliers, drivers, guides, and internal teams to ensure smooth service delivery
- Share accurate prices, itineraries, pickup timings, terms, and service details with guests
- Maintain updated knowledge of available travel products, packages, and promotions
- Ensure all bookings are properly documented and communicated to the concerned team
- Handle guest questions, complaints, and basic issues professionally and escalate when needed
- Support upselling of tours, transfers, and travel services in a professional manner
Qualifications & Requirements
- High school diploma or bachelor’s degree in Tourism, Hospitality, Business Administration, or related field
- Previous experience in travel, tourism, hospitality, customer service, or hotel operations is preferred
- Fresh graduates with strong communication and customer service skills may be considered
- Good knowledge of local attractions, tours, transportation services, and travel products
- Strong communication and interpersonal skills
- Professional appearance and customer focused attitude
- Ability to handle guest inquiries and complaints calmly and professionally
- Good organizational and follow up skills
- Basic computer skills and ability to use booking systems, email, and Microsoft Office
- Ability to work flexible hours, weekends, or hotel based shifts when required
- Fluency in English is required; Arabic or other languages are an advantage
- Strong attention to detail and accuracy in booking information
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