Travel Agent - IATA Certified (Amadeus GDS)
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Key skills for this role
Role Overview
webook.com is seeking an experienced, detail-driven Travel Agent who can manage the full booking lifecycle.
The role covers end-to-end reservations for corporate and leisure clients and requires advanced Amadeus expertise.
Key Skills for This Role
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About webook.com
webook.com is a Saudi event ticketing and experience booking platform focused on technology, features, agility, and revenue.
The platform serves major events in the Kingdom and has surpassed two billion in sales.
Role Overview
webook.com is seeking an experienced, detail-driven Travel Agent who can manage the full booking lifecycle.
The role covers end-to-end reservations for corporate and leisure clients and requires advanced Amadeus expertise.
Key Responsibilities
- Manage PNRs for flights, hotels, cars, and ancillary services in Amadeus.
- Construct and price published, private, and corporate fares and issue tickets.
- Process reissues, revalidations, voids, refunds, and EMDs according to fare rules.
- Handle schedule changes, irregular operations, and cancellations proactively.
- Advise clients on itineraries, fare options, visa and entry requirements, and related travel matters.
- Manage daily queues within service-level agreements and maintain BSP reporting accuracy.
- Coordinate with airlines, consolidators, and suppliers on waivers and group requests.
- Provide service across phone, email, and chat and handle escalations.
Requirements and Qualifications
- IATA or UFTAA certification at Foundation or Consultant level is mandatory.
- Bachelor's degree.
- Two to five years of experience in an IATA-accredited agency or travel management company.
- Advanced Amadeus proficiency in cryptic commands, PNR servicing, fare pricing, ticketing, and ATC reissues and refunds.
- Knowledge of fare construction, fare rules, taxes, interline or codeshare handling, BSP processes, ADM prevention, and ticketing compliance.
- Strong geography and airline network knowledge.
- Excellent communication in English; Arabic is a plus.
- High attention to detail and ability to multitask across systems under pressure.
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