Transport Coordinator
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Key skills for this role
About the Role
Key Responsibilities: Daily Route planning of the delivery fleet. Co-ordinate distribution, drivers and helpers’ requirements to meet delivery needs. Maintain delivery schedules and track deliveries to ensure client needs are met.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Daily Route planning of the delivery fleet.
- Co-ordinate distribution, drivers and helpers’ requirements to meet delivery needs.
- Maintain delivery schedules and track deliveries to ensure client needs are met.
- Update and provide delivery tracking information for vehicles, goods, drivers and helpers.
- Report driver issues such as accidents, safety concerns, or licensing issues.
- Direct, investigate, verify and resolve customer complaints, road accidents / incidents or any other unplanned event.
- To maintain the health and safety of the distribution team.
- Keep record of drivers and other staff (License copy /ID card / Health certificate Etc.).
- Assign drivers to deliveries, handle customer complaints, and investigate delivery issues, including returns, late or miss deliveries
- Manage shift deliveries against agreed service standards and operational KPIs
- Ensure all client request are met accurately and within the time scale set.
- Ensure POD’s are properly acknowledged by customers and handover to accounts department on daily basis
- Ensure proper reporting of the activities of the shift
Skills
- Bachelor's degree or equivalent from accredited University.
- 4-5 years of similar experience in GCC market, including least 2-3 years in UAE
- Good presentation skills
- Experience in route planning
- Ability to develop and maintain an accurate record-keeping system
- Willing to listen to drivers, helpers and customers and resolve issues.
- Handle emergencies: Ability to stay calm and take decisions quickly Excellent attention to detail skills.
- Excellent communication skills.
- Good skills in MS Office (MS Excel, MS Word)
- Possessing UAE driving license is preferable.
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