Transition Program Coordinator (Hybrid) 12 Month Appointment

Responsible for the development and delivery of programs and services to assist students in areas of transition, skills development, knowledge acquisition, and experiential learning for the purpose of achieving academic success and enhancing the student experience.

Builds strategic alliances with faculty, staff and the greater community to create a culture of collaboration and partnership in ensuring student success.

Areas of focus include student development with a particular emphasis on the transition process for new students and their families, pre-arrival orientation programs, community engagement and transition support throughout a student’s first year.

Creates shared institutional support programs for new students by developing collaborative partnerships within the University.

• Assess students’ academic and personal stage of development to inform on appropriate strategies and developmental tasks to promote growth and skill building.
• Design, implement, and evaluate transition programming for incoming first year students.
• Support the enrolment management efforts of the University with an emphasis placed on the transition process for new students and their families.
• Design and deliver workshops and presentations based on research, sound methodology and an understanding of student experiences and needs in response to faculty and student requests.
• Design and implement evaluation strategies such as surveys, focus groups, and rubrics to measure program outcomes and effectiveness.
• Develop an effective and efficient program delivery strategy such as student-based models, seminars, workshops, and online resources that serve to optimize resources and service capacity.
• Direct effective marketing and promotion of the program to target students in need of services.
• Initiate collaborations and partnerships using a multi-departmental team approach in support of an integrated approach to providing services and promoting a shared approach for student success.
• Conduct proper needs assessment to assess areas of student needs and wants to promote academic success and personal growth and development.
• Analyze and interpret data for purposes of evaluating results, communicating with partners and stakeholders, and informing future planning.
• Act as a resource expert to the campus community on issues related to student development and transition.
• Refer students to appropriate resources, information and services across the University.
• Write and deliver instructional and training materials for presentation in print and on-line formats.
• Develop relevant and quality resource information for the website and social networks.
• Determine appropriate information for students to be included on the departmental website and ensure information is correct and up to date.
• Seek financial sponsorship for orientation programs.
• Implement and maintain program budgets.
• Monitor and report on program expenditures and provide financial projections and adjustments.
• Provide recommendations on the financial and human resources required to support the strategy.
• Establish work priorities and schedule the necessary resources.
• Deal sensitively, responsibly and calmly with students who present with serious medical, social, and psychological issues, and refer to appropriate care.
• Cultivate and maintain relationships with campus partners and build partnerships with various stakeholders across the University and the greater community.
• Update, maintain and verify database information for program participation for the purpose of program review and reporting.
• Participate on related committees and working groups to promote the work of the Student Success Centre.
• Research best practices in service delivery and resources available by conducting regular scans of literature, attending conferences, and reviewing other institutional websites.
• Update and maintain detailed knowledge of information about student development theory, enrolment management, campus environments, and community development required to develop the appropriate programs and services to assist students.

• Ongoing responsibility for supervising up to 9 casual employees at any one time.

• Flexibility in terms of work hours and availability to travel inside of Canada is required.
• Must be able to work evenings and weekends on a flexible schedule.
• Excellent Customer Service Skills.
• Experience in managing and working with a CRM and building and executing marketing and student recruitment campaigns within the CRM, specifically Dynamics365.
• Experience in market research (establishing and remaining current with market trends).
• Project Management Skills.
• Leadership Skills: the ability to motivate and guide a team effectively.
• Experience working with diverse populations and an understanding of their needs.
• Strong networking and relationship-building skills.
• Public Speaking Skills.
• Exceptional technical skills, including Microsoft Word, PowerPoint and advanced Excel, and the ability to analyze and summarize complex data sets.

The incumbent will be a dynamic self-starter, who can work independently as well as provide leadership within the team.

To apply for this job, please submit your application online.

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence.

In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process.

The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment.

Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions.

The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

At McMaster University, we believe in a comprehensive and inclusive interview process.

Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates.

Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews.

If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process.

Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.