Transition & Operational Readiness Manager
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Key skills for this role
About the Role
Serco is seeking a Transition & Operational Readiness Manager to lead transition, migration, and operational readiness activities for an ATM modernization program in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Develop, implement, and manage the Transition and Operational Readiness Strategy, Roadmap, Governance Framework, and Integrated Readiness Plan across all program phases
- Lead and coordinate all operational readiness and migration activities associated with ATM operational systems, facilities, operational users, technical teams, and operational stakeholders
- Ensure all operational readiness activities are aligned with programming milestones, operational requirements, safety obligations, regulatory expectations, and business continuity objectives
- Define readiness criteria, operational acceptance gates, go/no go checkpoints, transition dependencies, handover requirements, and operational stabilization activities
- Develop and manage comprehensive Transition and Migration Plans covering operational, technical, safety, procedural, and organizational transition activities
- Coordinate operational trials, simulations, tabletop exercises, service rehearsals, shadow operations, live operational trials, cutover activities, and contingency & rollback planning
- Lead the Operational Readiness Demonstration (ORD) phase to validate operational availability, readiness, resilience, and system reliability prior to go live
- Track and manage readiness actions, risks, dependencies, milestones, blockers, decisions, and operational constraints
- Lead coordination and engagement with operational departments, engineering teams, safety & compliance teams, cybersecurity specialists, human factors specialists, contractors, suppliers, airlines, airport operators, regulatory authorities, and senior governance bodies
- Coordinate operational training readiness and 'Train the Trainer' activities for operational personnel, ATCOs, FDOs, technical staff, and support teams
- Coordinate operational handover and post go live stabilization activities
- Own operational readiness status reporting and readiness assurance activities; recommend Go/No Go decisions for operational transition, migration, and entry into service
Requirements
- Bachelor's Degree in Aviation Management, Engineering, Operations Management, Project Management, Business Administration, ATM/CNS, or related discipline
- Minimum 10–15 years of experience in Aviation Operations, Airport Operations, Airline Operations, Air Navigation Services, ATM/CNS operational environments, major aviation infrastructure programs, operational transition and ORAT activities, or safety critical operational environments
- Proven experience leading operational readiness programs, complex operational transitions, ATM operational migrations, go live and cutover activities, business change programs, or brownfield operational transitions
- Experience within live operational airport or ATC environments is highly desirable
- Professional certification in Project Management, Programme Management, ORAT, Operational Readiness, Change Management, Business Continuity, or equivalent is highly desirable
Full Job Posting
Your Opportunity
- The Transition & Operational Readiness Manager will lead the transition, migration, and operational readiness activities for the ATM modernization program, ensuring that all people, operational processes, systems, facilities, suppliers, procedures, safety requirements, and operational capabilities a
- The role is responsible for planning, coordinating, governing, and assuring the operational transition of mission critical ATM/CNS systems and ATC operational environments across primary and contingency facilities while maintaining safe, compliant, and uninterrupted operational continuity within a l
Key Accountabilities
- Develop, implement, and manage the Transition and Operational Readiness Strategy, Roadmap, Governance Framework, and Integrated Readiness Plan across all program phases.
- Lead and coordinate all operational readiness and migration activities associated with ATM operational systems, facilities, operational users, technical teams, and operational stakeholders.
- Ensure all operational readiness activities are aligned with programming milestones, operational requirements, safety obligations, regulatory expectations, and business continuity objectives.
- Lead readiness planning across ATC Operations, Engineering & Maintenance, CNS/ATM Systems, Safety & Regulatory Compliance, Cybersecurity, Human Factors, Training & Competency, Facilities & Infrastructure, Technology & Access Management, Suppliers & Service Providers, Business Continuity & Contingenc
- Define readiness criteria, operational acceptance gates, go/no go checkpoints, transition dependencies, handover requirements, and operational stabilization activities.
- Ensure operational procedures, staffing plans, escalation routes, maintenance arrangements, system access controls, support models, and operational documentation are fully established before operational cutover.
- Develop and manage comprehensive Transition and Migration Plans covering operational, technical, safety, procedural, and organizational transition activities.
- Coordinate Operational Trials, Simulations, Tabletop Exercises, Service Rehearsals, Shadow Operations, Live Operational Trials, Cutover Activities, Contingency & Rollback Planning.
- Lead the Operational Readiness Demonstration (ORD) phase to validate operational availability, readiness, resilience, and system reliability prior to go live.
- Coordinate phased migration activities between operational and contingency ATC facilities with a 'Zero Disruption' operational objective.
- Track and manage readiness actions, risks, dependencies, milestones, blockers, decisions, and operational constraints.
- Identify operational readiness gaps, transition risks, resource limitations, and operational vulnerabilities that may affect program delivery or operational launch.
Specific Requirements
- Bachelor’s Degree in Aviation Management, Engineering, Operations Management, Project Management, Business Administration, ATM/CNS, or related discipline.
- Professional certification in Project Management, Programme Management, ORAT, Operational Readiness, Change Management, Business Continuity, or equivalent is highly desirable.
- Minimum 10–15 years of experience in Aviation Operations, Airport Operations, Airline Operations, Air Navigation Services, ATM/CNS operational environments, major aviation infrastructure programs, operational transition and ORAT activities, or safety critical operational environments.
- Proven experience leading operational readiness programs, complex operational transitions, ATM operational migrations, go live and cutover activities, business change programs, or brownfield operational transitions.
- Experience within live operational airport or ATC environments is highly desirable.
Join Us
- At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day.
- Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.
- We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
- Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
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