Air Traffic Control Assistant (ATCA) - Sharjah National
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Key skills for this role
About the Role
Serco is hiring an Air Traffic Control Assistant (ATCA) to support air traffic control operations in Sharjah. The role involves managing flight plans, NOTAMs, and assisting in the control tower.
Key Skills for This Role
Responsibilities
- Manage, correct, and disseminate flight plans and flight associated messages using CADAS
- Send and disseminate NOTAMs via Email or AFTN
- Update aeronautical information and publications
- Assist Duty ATCO during emergencies and low visibility operations
- Prepare flight progress strips and update flight plans
- Liaise with Airport Operations and other Air Traffic Units
- Record flight movement data into flight information systems
- Complete administrative duties and maintain logs
Requirements
- Higher Secondary School education level
- Proven ability to deliver excellent customer service
- Strong IT skills
- High attention to detail
- Ability to work effectively in a team
- Quick thinking, good memory, and sound decision making skills
- Ability to multitask and prioritize tasks
- Strong communication and organizational skills
- Ability to interpret and analyze data/information
- Ability to remain calm under pressure and manage stress
- Willingness and ability to adapt to changing situations
- Service oriented mindset with good spatial awareness
Full Job Posting
Role Overview
- An Air Traffic Control Assistant (ATCA) role is varied, covering positions in the Control Tower and Aeronautical Information Services (AIS).
- The ATCA is responsible for maintaining 24 hour operational timing and providing support to the Duty Air Traffic Control Officer (ATCO).
- Ensures all data and information related to AIS and Flight Planning are accurate and compliant with international civil aviation standards.
Key Accountabilities Briefing Room
- Managing, correcting, and disseminating flight plans and other flight associated messages using CADAS.
- Obtaining information to meet the needs of pre flight and in flight information services.
- Sending NOTAMs on behalf of the Airport Authority and disseminating them via Email or AFTN.
- Coding and decoding incoming and outgoing NOTAMs.
- Monitoring the validity of incoming and outgoing NOTAMs and maintaining a checklist.
- Verifying and validating NOTAMs received from the originator.
- Updating aeronautical information related to all OMSJ NOTAMs to all airport agencies via Email.
- Liaising with the Tower to ensure all Air Traffic Control staff are aware of aircraft movements.
- Updating Aeronautical Publications.
- Answering telephones and intercoms, and processing essential information promptly and accurately.
Key Accountabilities Control Tower
- Assisting the Duty ATCO when requested, especially during emergencies and low visibility operations.
- Preparing flight progress strips and updating/managing flight plans (FPL).
- Liaising with Airport Operations regarding aircraft parking.
- Providing flight data to the ATCO.
- Recording flight movement data into flight information and display systems.
- Liaising with other operational departments and coordinating with other Air Traffic Units regarding start up clearances.
- Providing information to internal and external emergency services.
- Completing standard templates as per the ATCA Operations Manual, performing administrative duties, and handling internal and external inquiries.
- Keeping necessary legislative and internal documentation up to date or archived.
- Coordinating with the Briefing Room.
General Procedures
- Complying with staff instructions and administrative rules regarding conduct in the operational area.
- Answering telephones and intercoms and processing essential information promptly and accurately.
- Communicating with external agencies on various aviation related matters.
- Reporting equipment unserviceability to the relevant parties and initiating the corrective call out procedure.
- Updating the Watch Log and other operational and technical logs/reports as necessary.
- Assisting the Assistant In Charge with document control and other safety management related tasks.
- Maintaining a good working knowledge of ATS and AIS related regulations and documentation.
- Undertaking other non routine tasks as designated by management to ensure the smooth running of ATC and AIS services.
Specific Requirements
- Higher Secondary School education level
- Proven ability to deliver excellent customer service
- Strong IT skills
- High attention to detail
- Ability to work effectively in a team
- Quick thinking, good memory, and sound decision making skills
- Ability to multitask and prioritize tasks as needed
- Strong communication and organizational skills
- Ability to interpret and analyze data/information
- Ability to remain calm under pressure and manage stress effectively
- Willingness and ability to adapt to changing situations
- Service oriented mindset with good spatial awareness
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