Training Manager
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Key skills for this role
About the Role
St. Regis in Riyadh seeks a Training Manager to drive company values and philosophy, ensuring training programs align with organizational mission. The role involves needs assessment, program design, facilitation, and measuring training effectiveness to improve guest satisfaction and business results.
Key Skills for This Role
Responsibilities
- Promote and inform employees about all training programs
- Display leadership in guest hospitality and create positive atmosphere for guest relations
- Help employees identify behaviors that contribute to service excellence
- Ensure employees receive ongoing training to understand guest expectations
- Use effective training methods to ensure employees demonstrate guest satisfaction skills
- Meet with training cadre regularly to support training efforts
- Observe service behaviors and provide feedback
- Monitor enrollment and attendance at training classes
- Meet with participants to assess progress and address concerns
- Partner with operational leaders to assess employee technical and leadership skills
- Review comment cards and guest satisfaction results to identify improvement areas
- Measure transfer of learning from training courses to operations
Requirements
- 2 year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in human resources or related professional area; certified trainer
- OR 4 year bachelor's degree in same fields; certified trainer; no work experience required
Full Job Posting
Job Summary
- Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
- Works with property leadership team to identify and address employee and organizational development needs.
- Responsible for ensuring effective training is in place to enable achievement of desired business results.
- Training programs focus on product knowledge, company philosophy, customer service and leadership skills.
- Conducts needs assessments, designs and develops training programs and facilitates delivery of custom and corporate training programs.
- Measures effectiveness of training to ensure return on investment.
Candidate Profile
- 2 year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in human resources or related professional area; certified trainer.
- OR 4 year bachelor's degree in same fields; certified trainer; no work experience required.
Core Work Activities
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback.
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
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