Laundry Manager
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Key skills for this role
About the Role
St. Regis Doha is seeking a Laundry Manager to oversee daily laundry operations, ensuring high-quality linen services for guest rooms and F&B departments. The role requires managing a team, maintaining safety standards, and optimizing financial performance.
Key Skills for This Role
Responsibilities
- Manage day to day laundry operations, ensuring quality and customer satisfaction
- Supervise and manage employees, including scheduling and performance
- Monitor budgets, operating statements, and payroll to achieve financial goals
- Order and manage supplies, equipment, and uniforms within budget
- Ensure compliance with safety procedures and hotel policies
- Recruit, interview, and hire employees
Requirements
- High school diploma or GED
- 2 years experience in laundry, housekeeping, or related professional area
- 5 Star Luxury Resort Experience
Full Job Posting
Job Summary
- Responsible for hotel laundry daily operations and services.
- Directs and works with employees to wash, dry and iron linen for guest rooms and F&B/Culinary Department.
- Maintains a safe and clean work environment and maximizes department financial performance.
Candidate Profile
- High school diploma or GED; 2 years experience in laundry, housekeeping, or related professional area.
- 5 Star Luxury Resort Experience.
Managing Department Operations and Budgets
- Managing day to day operations, ensuring quality and meeting customer expectations.
- Supervising and managing employees; performing duties in employees' absence.
- Communicating safety procedures and ensuring employee understanding.
- Comprehending budgets, operating statements, and payroll reports.
- Ensuring consistent workflow to minimize production peaks and valleys.
- Ordering and managing necessary supplies and uniforms within budget.
- Participating in managing controllable expenses to achieve budgeted goals.
- Working with Engineering on laundry equipment maintenance.
- Developing and using effective back up plans for breakdowns.
- Evaluating and implementing new techniques, supplies, and equipment.
Leading Discipline Teams
- Ensuring and maintaining employee productivity levels.
- Using interpersonal and communication skills to lead and influence others.
- Encouraging mutual trust, respect, and cooperation among team members.
- Establishing open, collaborative relationships with employees.
Providing and Ensuring Exceptional Customer Service
- Providing services above and beyond for customer satisfaction and retention.
- Improving service by understanding guest needs and providing coaching.
- Setting a positive example for guest relations.
- Empowering employees to provide excellent customer service.
Managing and Conducting Human Resources Activities
- Ensuring employee success and event recognitions on all shifts.
- Identifying developmental needs and coaching others.
- Recruiting, interviewing, selecting, hiring, and promoting employees.
- Supervising staffing levels to meet operational and financial objectives.
- Scheduling employees to business demands and tracking time and attendance.
- Soliciting employee feedback and addressing problems or concerns.
- Managing progressive discipline and performance appraisal processes.
- Ensuring fair and consistent administration of hotel policies.
About Marriott International and St. Regis
- Marriott International is an equal opportunity employer.
- St. Regis Hotels & Resorts offers luxury experiences at over 50 properties worldwide.
- The brand is committed to bespoke and anticipatory service, including signature Butler Service.
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