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Training Manager

DNV
AUS
Full-time
Mid
Onsite
Discovered 6 days ago
Free

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RROLES & RESPONSIBILITIES

  • The Training Manager is responsible for driving the growth, strategic direction, development, and delivery of Public, In-House, and Private Training services in accordance with DNV policies, procedures, and requirements. This position reports to the Sales Manager.

Major Areas of Responsibility

  • Develop, implement, and manage external educational programs for customers, including accredited, unaccredited, bespoke, public, and in-house training solutions for units across SEA and Oceania;
  • Lead the planning, organization, delivery, and continuous improvement of internal and external education and training programs;
  • Accountable for achieving training revenue and growth objectives through business development, customer engagement, portfolio expansion, strategic partnerships, and delivery of value-added learning solutions.
  • Collaborate with Sales, Key Client Managers, and customers to identify market opportunities, understand customer learning needs, and develop tailored training solutions;
  • Establish, maintain, and strengthen relationships with existing and prospective clients to support business growth and customer satisfaction;
  • Work closely with Marketing to develop and promote training programs through conferences, webinars, trade shows, seminars, websites, social media, catalogues, and other marketing initiatives;
  • Develop educational content, presentations, collateral, and promotional materials to support training delivery and business development activities;
  • Coordinate with Technical, Operations and other stakeholders to develop and implement internal staff education, auditor development programs, and external training offerings;
  • Provide leadership, coaching, and development for trainers, and instructors, ensuring capability, competence, and succession development;
  • Develop and implement educational strategic goals and objectives aligned with business priorities, and monitor performance against these objectives;
  • Analyse, monitor, and report on training performance, customer feedback, market trends, and educational outcomes to support continuous improvement and strategic decision-making;
  • Develop new training products and services and maintain existing training materials to ensure relevance, quality, consistency, and alignment with market needs;
  • Review and coordinate training and presentation content to ensure technical accuracy, consistency, and compliance with applicable standards and accreditation requirements;
  • Manage training logistics for face-to-face and virtual courses, including scheduling, materials, travel arrangements, and resource coordination;
  • Ensure personal trainer and assessor competence requirements, qualifications, and associated records are maintained;
  • Provide support and collaboration across local, regional and global teams to drive operational excellence and sharing of best practices;
  • Identify, manage, and resolve customer concerns and service issues in a professional and timely manner;
  • Ensure training services, resources, and partnerships effectively support the achievement of business and educational objectives;
  • Perform other duties as assigned by management.

Responsibilities

  • Flexible work arrangements for better work-life balance
  • Generous Paid Leaves (Annual Leave, Compassionate Leave, Parental Leave, Marriage Leave, Maternity Leave, Prolonged illness)
  • Medical benefits
  • Maternity Benefits
  • Pension and Insurance Policies (Group Life Insurance, Salary Continuance Insurance, Worker’s Compensation for all employees, Corporate Business Travel Insurance)
  • Additional Benefits (Long Service Awards, Professional Membership, Mobile Phone Reimbursement)
  • Profit Share

SSKILLS/COMPETENCIES/EXPERIENCE

  • Bachelor's degree or equivalent professional qualification;
  • Demonstrated knowledge and experience in management systems, certification, assurance, sustainability, or related technical disciplines;
  • Proven leadership experience managing a training institute, academy, learning function, or equivalent operation within a certification body, professional services, or related industry;
  • Proven experience in the design, development, delivery, and evaluation of training programs, including face-to-face and virtual learning solutions;
  • Strong commercial acumen with experience identifying customer needs, developing tailored solutions, and supporting business growth objectives;
  • Excellent communication, presentation, stakeholder engagement, and leadership skills, with the ability to influence and collaborate across all levels of an organisation;
  • Demonstrated ability to work effectively within a global and multicultural environment, delivering high-quality outcomes on time and within budget;
  • Strong project and program management skills, with the ability to manage multiple priorities, stakeholders, and competing deadlines;
  • Experience leading, coaching, mentoring, and developing trainers, auditors, or technical professionals;
  • Strong customer focus, with the ability to establish and maintain effective relationships with clients, partners, and internal stakeholders;
  • Proficiency in developing training content, presentations, and educational materials, supported by strong digital and presentation skills;
  • Proven experience in business development, market analysis, and identifying growth opportunities for training and professional education services;
  • Willingness to travel internationally as required.

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