Training Coordinator
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Key skills for this role
About the Role
Jollibee UAE seeks a Training Coordinator to develop and implement training programs for QSR operations, food safety, and customer service. The role requires 2-3 years of training or operations experience, preferably in QSR or hospitality.
Key Skills for This Role
Responsibilities
- Design and conduct onboarding programs for new hires
- Coordinate and deliver training on food preparation, hygiene, POS systems, and customer service
- Track and assess the effectiveness of training programs
- Collaborate with managers to identify training needs and performance gaps
- Maintain training records and certifications (e.g., food safety)
- Support the rollout of new products or processes
- Ensure compliance with brand and regulatory standards
Requirements
- Bachelor’s degree in HR, hospitality, or related field (preferred)
- 2–3 years of experience in training or operations, preferably in a QSR or hospitality environment
- Excellent communication and presentation skills
- Familiarity with QSR operations and customer service expectations
- Ability to use learning management systems (LMS) and training software
- Strong organizational and time management abilities
Full Job Posting
Job Overview
- We are looking for an energetic and proactive Training Coordinator to join our growing team.
- In this role, you will be responsible for developing, organizing, and implementing training programs that ensure employees meet our high standards in operations, food safety, and customer service.
Key Responsibilities
- Design and conduct onboarding programs for new hires.
- Coordinate and deliver training on food preparation, hygiene, POS systems, and customer service.
- Track and assess the effectiveness of training programs.
- Collaborate with managers to identify training needs and performance gaps.
- Maintain training records and certifications (e.g., food safety).
- Support the rollout of new products or processes.
- Ensure compliance with brand and regulatory standards.
Required Skills & Qualifications
- Bachelor’s degree in HR, hospitality, or related field (preferred).
- 2–3 years of experience in training or operations, preferably in a QSR or hospitality environment.
- Excellent communication and presentation skills.
- Familiarity with QSR operations and customer service expectations.
- Ability to use learning management systems (LMS) and training software.
- Strong organizational and time management abilities.
Why Join Us?
- Jollibee is a global fast food giant and one of the largest and most successful quick service restaurant (QSR) chains in the world, established in 1978.
- With over 6,500 stores worldwide, it is steadily expanding its presence in the UAE, currently operating 24 stores.
- A unique opportunity to shape a global brand's growth into a mainstream leader in the UAE, making a direct impact in a competitive market.
Compensation
- Pay: AED4,500.00 AED5,000.00 per month
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