IT & Digital Systems Support Executive
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Key skills for this role
About the Role
Jollibee UAE seeks an IT & Digital Systems Support Executive to provide day-to-day IT support for head office and store operations. The role involves troubleshooting hardware/software, managing digital menu boards and kiosks, and supporting website administration.
Key Skills for This Role
Responsibilities
- Provide technical support to head office and store employees
- Troubleshoot computers, printers, software applications, email accounts, and network connectivity issues
- Perform installation, configuration, and maintenance of IT equipment and systems
- Support Windows, macOS, Microsoft Outlook, and other business applications
- Assist in maintaining internet connectivity, Wi Fi networks, firewalls, and communication systems
- Support user account administration, access management, and basic IT security controls
- Coordinate with telecom and internet service providers for technical support
- Provide basic administration support for GoDaddy, Crunchbase, and WordPress
- Monitor servers, backup systems, storage devices, and CCTV platforms
- Manage and update digital menu boards across stores
- Upload approved menu changes, pricing updates, promotions, and marketing campaigns
- Support kiosk menu management and ensure alignment with store operations and POS systems
Requirements
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field
- 3–5 years of experience in IT Support, Infrastructure Support, or Systems Administration
- Experience in retail, hospitality, restaurant, or multi location operations is an advantage
- Strong troubleshooting and technical support skills
- Knowledge of networking, cloud platforms, Avaya telephony, CCTV, Google Workspace, Microsoft Office, WordPress, Digital Menu Boards, Kiosk Systems
Full Job Posting
Role Overview
- The IT & Digital Systems Support Executive will provide day to day IT support for head office and store operations, ensuring smooth functioning of computer systems, networks, communication platforms, digital menu boards, kiosks, and other business technology solutions.
Key Responsibilities
- Provide technical support to head office and store employees
- Troubleshoot computers, printers, software applications, email accounts, and network connectivity issues
- Perform installation, configuration, and maintenance of IT equipment and systems
- Support Windows, macOS, Microsoft Outlook, and other business applications
- Assist in maintaining internet connectivity, Wi Fi networks, firewalls, and communication systems
- Support user account administration, access management, and basic IT security controls
- Coordinate with telecom and internet service providers for technical support and issue resolution
- Provide basic administration support for GoDaddy, Crunchbase, and WordPress
- Monitor servers, backup systems, storage devices, and CCTV platforms
- Assist in troubleshooting system issues and ensuring business continuity
- Coordinate with external vendors for maintenance and support services
- Manage and update digital menu boards across stores
Requirements
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field
- 3–5 years of experience in IT Support, Infrastructure Support, or Systems Administration
- Experience in retail, hospitality, restaurant, or multi location operations is an advantage
- Strong troubleshooting and technical support skills
- Knowledge of networking, cloud platforms, Avaya telephony systems, CCTV systems, Google Workspace, Microsoft Office, WordPress, Digital Menu Boards, Kiosk Systems, and basic content editing tools
Ideal Candidate
- A hands on IT professional who enjoys solving technical problems and supporting business operations. Comfortable working with store teams, office employees, vendors, and marketing teams.
Compensation
- Pay: AED5,000 AED7,000 per month
Work Location
- In person
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