Traffic Manager
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Key skills for this role
About the Role
Saatchi & Saatchi ME is hiring a Traffic Manager (Creative Services Manager) to optimize creative resource allocation, manage workflow, and ensure efficient agency operations. The role requires 5+ years of relevant experience and strong organizational and negotiation skills.
Key Skills for This Role
Responsibilities
- Operate as a functional channel between Creative and Account management
- Take ownership of the Capacity Plan and ensure it is updated regularly
- Receive and review new assignment briefs to understand actual creative needs
- Evaluate available creative resources against creative needs
- Prepare staffing solutions based on matching the right teams with the right projects
- Organize creative briefing and pit stops
- Anticipate and mediate workflow problems
- Track individuals’ creative contributions to agency
- Manage all resources and ensure all projects/accounts are staffed accordingly
- Review timelines for campaigns and business requests with Account & Project Management
Requirements
- At least 5 years of experience in a relevant or an operations related job role
- Demonstrates an understanding of strategy, creative, data & analytics, digital & film production processes and terminology
- Extremely organized and good negotiation skills
- Able to take calculative risk
- An operations background with ‘can do’ positive attitude
- Possesses good verbal and written communications skills
Full Job Posting
Responsibility and Focus
- The Creative Services Manager’s primary role is to find solutions internally. Working across regions and with all stakeholders, have an overview of the capacity and utilization of each creative resource.
- The CSM optimizes the use of creative resources on all assigned accounts, forecasts creative staffing needs, and manages creative workflow.
Main Tasks Technical & Product
- Operates as a functional channel between Creative and Account management by working in advance of assignments to assess implications and anticipate workload needs.
- Attends status meetings and collaborates with Creative Resources Team and Account Management throughout creative development.
- Takes ownership of the Capacity Plan and ensures it is updated regularly.
- Receives and reviews new assignment briefs to ensure assignment syncs with forecasting.
- Evaluates the available creative resources against creative needs.
- Prepares staffing solutions based on matching the right teams with the right projects.
- Presents staffing solutions to assign appropriate creative team.
- Organizes creative briefing and pit stops.
- Anticipates and mediates workflow problems as identified by stakeholders.
- Coordinates Creative review committee with all stakeholders.
Post Briefing Phase
- Tracks individuals’ creative contributions to agency.
- Manage all resources and ensure all projects/account are staffed accordingly.
- Ensure department leads sees all briefs before dispatching the work to the team.
- Review timelines for campaigns and business requests with Account & Project Management.
- Manage the team's time and make recommendations to prioritize their workload.
- Work closely with the team leads in prioritizing / re allocating workloads.
- Flag resourcing bottlenecks / conflicts and make recommendations to the senior leadership team.
- Take ownership of the resource management tools to ensure resource crunches are identified and addressed.
Business Acumen & Operational Efficiency
- Serve as Casting Manager who understands employees’ skill sets, strengths, and weaknesses.
- Ensure client teams have the right talent both onshore and offshore.
- Anticipate trends within the group and create innovative solutions.
- Assesses skill sets and specialities, assigning the best possible resources for every project.
- Continually monitors the group for efficiencies and overloaded reports.
- Works to share the appropriate level of communication with creative teams.
- Manage the day to day running of the workload allocations.
- Effectively manages and motivates creative teams.
- Work closely with the Groupe assigned team to manage all freelance / recruitment requests.
- Regularly watch timesheets and vacation for the full team and prepare reports.
Education and Experience Required
- At least 5 years of experience in a relevant or an operations related job role.
- Demonstrates an understanding of strategy, creative, data & analytics, digital & film production processes and terminology.
- Extremely organized and a good negotiation skills.
- Able to take calculative risk.
- An operations background with ‘can do’ positive attitude.
- Possesses good verbal and written communications skills.
- Capable of resolving seemingly intractable problems in a manner that maintains relationships with all stakeholders.
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