pinpoint
Traffic Management Support Coordinator
Network Plus
Derby, GBR
Full-time
Entry
Onsite
GBP 33046-33046 yearly / year
Discovered 2 weeks ago
Free
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Key Responsibilities
- Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.
- Provide full customer service support and proactively answer customer enquiries.
- Dedicated resource for nominated clients.
- Complete and maintain live Ops Boards daily.
- Complete Job Requests via customer portals.
- Ensure client KPIs are met.
- Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.
- Cross-check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing.
- Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.
- Reconcile ‘What’s Out Where’ Reports for allocated clients.
- Liaise with subcontractors for assistance with works.
- Liaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.
- Pass any errors to the relevant Depot Supervisor / Depot Manager.
- Inform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.
- Liaise directly with the client to highlight any potential issues and provide relevant feedback where required
- Send daily reports to the client to monitor KPI’s
- Be responsible for investigating council defects and action accordingly in line with current legislation
- Review reports from the commercial team to ensure correct payments are made
- Coordinate the planning and deployment of traffic management in line with client demands.
Experience and Qualifications
- Self organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time. Including managing reactive workloads.
- Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.
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