{bc}
Apply
pinpoint

Claims Officer

Network Plus
England, GBR
Full-time
Entry
Hybrid
GBP 35000-45000 yearly / year
Discovered Today
Microsoft Office
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Microsoft Office
Smart Apply

Full Job Posting

Key Responsibilities

  • Handle a caseload of Employer’s Liability and Public Liability claims from inception through to settlement or closure.
  • Liaise with claimants, insurers, brokers, clients, solicitors, loss adjusters, and other external stakeholders to progress claims effectively.
  • Gather, review, and analyse evidence to support claims investigations and liability assessments.
  • Maintain accurate and comprehensive claim records, ensuring all actions and decisions are documented appropriately.
  • Ensure claims are managed within agreed service levels, regulatory requirements, and organisational procedures.
  • Monitor and manage claims reserves, settlement recommendations, and recovery opportunities where appropriate.
  • Support the management of insurer relationships and ensure claims are referred and escalated in accordance with policy requirements.
  • Provide regular updates to internal stakeholders, including operational teams and management.
  • Handle customer enquiries professionally and empathetically, delivering excellent customer service throughout the claims journey.
  • Support the Claims & Litigation Manager to Identify risks, trends, and opportunities for process improvement and make recommendations to enhance claims performance.
  • Work collaboratively with colleagues across the business to obtain information, resolve issues, and achieve positive customer outcomes.
  • Assist the Claims & Litigation Manager with reporting, audits, litigation management, and ad hoc projects as required.
  • Proactively identify opportunities to improve claims handling processes and contribute to continuous improvement initiatives.

Experience and Qualifications

  • Working towards, or prepared to undertake, a recognised legal qualification (such as CILEX, LPC, SQE, Law Degree) or equivalent claims handling experience.
  • Previous experience in claims handling, insurance, customer service, utilities, legal services, or a related environment desirable.
  • Experience handling a large and varied caseload within a fast-paced operational environment.
  • Strong organisational skills with the ability to prioritise competing demands and meet challenging deadlines.
  • Excellent communication and stakeholder management skills, with the confidence to engage with clients, customers, brokers, insurers, solicitors, and other stakeholders.
  • Strong attention to detail and a conscientious approach to work.
  • Ability to investigate issues, analyse information, and make balanced decisions.
  • Good understanding of customer service principles and a commitment to delivering positive customer and client outcomes.
  • Resilient and adaptable, with the ability to work effectively under pressure.
  • Strong IT skills, including Microsoft Office applications.
  • A continuous improvement mindset with a willingness to challenge existing processes and identify better ways of working.
  • A team player with the ability to work independently while maintaining high standards of accuracy and professionalism.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Network Plus

Site Supervisor

Kidlington, GBR

Discovered TodayFull-time

HSEQ Advisor

Alfreton, GBR

Discovered TodayFull-time

HSEQ Advisor

Lutterworth, GBR

Discovered TodayFull-time

Category Manager

, GBR

Discovered TodayFull-time

Lead Gas Engineer

Derby, GBR

Discovered YesterdayFull-time

Assistant Project Manager

Kidlington, GBR

Discovered YesterdayFull-time

Electrical Site Supervisor

Plymouth, GBR

Discovered 2 days agoFull Time, Contract, Internship, Temporary, Seasonal, Volunteer

Estimator

, GBR

Discovered 2 days agoFull-time