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TPD CoE Technical Specialist
tal
Sydney, AUS
Full-time
Onsite
Discovered 2 weeks ago
TPD claims assessmentlife insurance claimsend-to-end claims assessmentmedico-legal frameworksETEemployability assessment
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TPD claims assessmentlife insurance claimsend-to-end claims assessment
Role Overview
Apply deep technical expertise to support precise, consistent, and fair TPD claims assessment.
Guide complex decision-making and strengthen technical standards across claims teams.
Drive continuous improvement and better outcomes for customers.
Key Skills for This Role
TPD claims assessmentlife insurance claimsend-to-end claims assessmentmedico-legal frameworksETEemployability assessment
Full Job Posting
Role overview
Apply deep technical expertise to support precise, consistent, and fair TPD claims assessment.
Guide complex decision-making and strengthen technical standards across claims teams.
Drive continuous improvement and better outcomes for customers.
Responsibilities
- Provide expert technical advice for accurate, consistent, and policy-aligned TPD claims decisions.
- Influence complex case outcomes using technical assessment and evidence-based insights.
- Improve assessment quality, consistency, and standards across TPD portfolios.
- Build team capability through training, coaching, and best-practice frameworks.
- Strengthen governance, compliance, and adherence to claims standards.
- Use emerging trends and insights to improve processes and customer outcomes.
Requirements
- 10+ years of experience in life insurance claims within technical or leadership roles.
- Deep expertise in TPD claims and end-to-end assessment processes.
- Strong knowledge of medico-legal frameworks, ETE, employability, and policy definitions.
- Understanding of the Life Insurance Code of Practice, ICA, and privacy principles.
- Ability to build capability and confidence through training and guidance.
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