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Tesla Advisor
Tesla
Hyderabad, IND
Full-time
Entry
Onsite
Discovered 3 weeks ago
CRMProduct knowledge
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Key Skills for This Role
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Responsibilities
- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome.
- Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
- Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
- Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile.
- Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda.
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.
- Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management.
Requirements
- Customer service experience required.
- Positive, enthusiastic and passionate about the changes in the personal transportation industry.
- Self-starter who possesses exceptional time management skills and has great attention to detail.
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
- Passionate dedication and ethical approach to sales management and operations.
- Ability to understand and convey business issues and technical concepts.
- Strong sense of team mentality and reliability.
- Strong communication skills and attention to detail.
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives.
- Ability to work on shift and flexible schedule.
- MUST have and maintain a valid driver’s license and an acceptable and safe driving record.
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