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Tesla Support Advisor - Abu Dhabi
Tesla
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Customer supportTechnical troubleshootingRoadside assistance supportCustomer Relationship Management softwareArabicEnglish
Free
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Customer supportTechnical troubleshootingRoadside assistance support
Role Overview
Support Advisors guide existing and future customers and create a high-quality Tesla experience.
The role supports customers across Tesla products and services in an international team.
Key Skills for This Role
Customer supportTechnical troubleshootingRoadside assistance supportCustomer Relationship Management softwareArabicEnglish
Full Job Posting
Role Overview
Support Advisors guide existing and future customers and create a high-quality Tesla experience.
The role supports customers across Tesla products and services in an international team.
Responsibilities
- Represent Tesla's brand, mission, and products as a first-line representative.
- Address customer concerns through telephone and chat.
- Evaluate and resolve roadside, technical, and general support inquiries.
- Educate owners about vehicles, energy products, purchases, ownership, and services.
- Inform customers about suitable purchase and servicing needs.
- Coordinate with stakeholders to determine appropriate support actions.
- Escalate matters requiring senior management concurrence.
- Collaborate internally to support customers before and during ownership.
- Use CRM software and other tools to maintain accurate support case records.
- Identify sales opportunities for services, subscriptions, and accessories.
- Contribute to improving customer service processes.
What You'll Bring
- Customer service experience in automotive, helpdesk, hospitality, roadside assistance, emergency dispatch, or a similar industry is required.
- Ability to understand and communicate business issues and technical concepts.
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