Terminal Manager

Key Responsibilities

• Manage all day-to-day terminal operations, including inbound and outbound LTL freight, final mile delivery activity, warehouse handling, staging, storage, and inventory control.
• Lead, coach, and hold accountable dispatch, warehouse, driver, and administrative teams to ensure consistent execution of daily operating plans.
• Ensure all deliveries, pickups, cross-dock activity, and warehouse movements are completed safely, accurately, and within required service timelines.
• Monitor freight flow, route planning, dock activity, staffing levels, equipment usage, and warehouse capacity to maximize productivity and reduce service failures.
• Maintain strong communication with customers, internal departments, carriers, brokers, and delivery partners to resolve issues and support service expectations.
• Drive performance against key operational KPIs, including on-time delivery, missed deliveries, claims, dock productivity, scan compliance, POD completion, cost per shipment, and customer satisfaction.
• Ensure compliance with company SOPs, health and safety requirements, transportation regulations, warehouse procedures, and customer-specific handling requirements.
• Investigate service failures, freight damage, property damage, delivery escalations, and operational exceptions; implement corrective actions to prevent recurrence.
• Support cost control initiatives by managing labour, overtime, equipment, facility usage, contractor performance, and route efficiency.
• Maintain a clean, organized, and safe terminal environment that supports efficient freight handling and professional customer service.
• Partner with senior leadership to identify process improvements, staffing needs, training opportunities, and operational risks within the Regina terminal.

Leadership and Team Management