Dispatch Manager – Final Mile Delivery

We are seeking experienced and highly organized Dispatch Managers to lead the daily dispatch operations for our final mile delivery network.

This role is responsible for ensuring appliance and furniture deliveries are planned, routed, dispatched, and completed efficiently while maintaining a strong focus on customer service, driver performance, safety, and on-time delivery execution.

The ideal candidate is a strong communicator and problem solver who can manage multiple delivery routes, support drivers and delivery teams, resolve day-to-day service issues, and work closely with warehouse, customer service, and operations teams to ensure a smooth delivery experience for customers.

• Plan, assign, and monitor daily delivery routes for appliance and furniture deliveries.
• Dispatch drivers and delivery teams while ensuring schedules are followed and customer delivery windows are met.
• Review route capacity, delivery volume, staffing levels, and equipment availability to support efficient daily operations.
• Communicate with drivers, warehouse teams, and operations leadership to resolve delivery delays, missed stops, damages, access issues, and customer concerns.
• Track driver performance, on-time delivery results, route completion, service quality, and compliance with company procedures.
• Ensure delivery teams follow proper handling, inspection, photo documentation, safety, and customer service standards.
• Support escalations related to failed deliveries, property damage, product damage, customer complaints, and scheduling conflicts.
• Maintain accurate dispatch records, route notes, delivery updates, and operational reports.
• Identify opportunities to improve route efficiency, reduce costs, improve service levels, and strengthen team accountability.
• Coach, support, and hold drivers and delivery teams accountable for performance, communication, and professional conduct.