Logistics / Dispatch Coordinator

Coordinate and schedule pickups and deliveries with carriers and drivers

Track shipments and maintain accurate, real-time status updates in internal systems

Proactively communicate delivery updates, delays, and exceptions to customers and internal teams

Present and follow up on weekly carrier scorecards, driving performance and accountability

Identify, source, and onboard new carriers as needed

Maintain accurate lane-based rate cards, carrier contact details, and escalation protocols

Ensure all shipping documentation is complete, accurate, and compliant with transportation regulations

Investigate and resolve delivery exceptions and customer inquiries promptly

Prepare daily and weekly reports on delivery performance, lead times, and carrier reliability

Work Tuesday-Saturdays regularly

Experience: 3+ years in logistics, dispatch, or transportation coordination

Education: High school diploma required; post-secondary education in logistics or supply chain is an asset

Organisation & Communication: Highly organised, detail-oriented, and confident communicating with multiple stakeholders. Bilingual in French/English considered a big asset, but not essential

Technical Skills: Comfortable using MS Office and logistics / transportation management systems

Problem Solving: Able to manage multiple priorities, work under pressure, and resolve issues quickly

Industry Knowledge: Familiarity with carrier operations and transportation regulations