hrmdirect
Temporary Service Support Representative
IPFS Canada
Vancouver, CAN
Contract, Temporary
Entry · 2+ years experience
Onsite
CAD 48000-58000 yearly / year
Discovered 3 weeks ago
Windows
Free
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Windows
Role Overview
The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Service Support Representative will process incoming correspondence regarding policy maintenance, acknowledgements, return mail and other Customer service requests on paper and electronically. Written and verbal fluency in Quebecois French and English is required.
KEY RESPONSIBILITIES:
Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Collections, Service, and finance as appropriate.
Make outbound calls and/or generate letters to obtain additional account information.
Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Process return mail.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of SNAP Premiums Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Other duties as assigned.
Key Skills for This Role
Windows
Full Job Posting
Location
- Vancouver, BC
JOB SUMMARY
The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Service Support Representative will process incoming correspondence regarding policy maintenance, acknowledgements, return mail and other Customer service requests on paper and electronically. Written and verbal fluency in Quebecois French and English is required.
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