hrmdirect
Bilingual Collection Associate
IPFS Canada
Toronto, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 45000-52000 yearly / year
Discovered 3 weeks ago
Free
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The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.
Full Job Posting
Location
- Toronto, ON
JOB SUMMARY
The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.
KEY RESPONSIBILITIES
- Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
- Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific accounts.
- Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency. ·
- Work with our clients and brokers to understand the reason for arrears to understand clients financial situation to ensure that cure solutions are suitable for the client.
- Ensure notes and actions are placed on the account for each client contact. ·
- Complete appropriate recommendations for loan losses and write-off ·
- Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages. ·
- Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery
- Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients.
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