hrmdirect
Bilingual Service Support Representative
IPFS Canada
Toronto, CAN
Full-time
Entry · 2+ years experience
Onsite
CAD 44000-59000 yearly / year
Discovered 3 weeks ago
Windows
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Windows
Role Overview
The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Bilingual Service Support Representative will process incoming correspondence regarding policy maintenance, acknowledgements, return mail and other Customer service requests on paper and electronically. Written and verbal fluency in Quebecois French and English is required .
The annual compensation range for this position is $44,000 - $59,000 CAD
KEY RESPONSIBILITIES:
Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Collections, Service, and finance as appropriate.
Make outbound calls and/or generate letters to obtain additional account information.
Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Process return mail.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Other duties as assigned.
Key Skills for This Role
Windows
Full Job Posting
Location
- Toronto, ON
Youre legendary. Were hiring. Lets talk!
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IPFS Canada
Temporary Service Support Representative
Vancouver, CAN
EntryContract, Temporary
Discovered 3 weeks agoView →
Temporary Bilingual Account Manager
Toronto, CAN
Discovered 3 weeks agoContract, Temporary
Bilingual Collection Associate
Toronto, CAN
Discovered 3 weeks agoFull-time
Temporary Service Support Representative
Vancouver, CAN
Discovered 3 weeks agoContract, Temporary
Director of Business Development
, CAN
Discovered 3 weeks agoFull-time
Director of Business Development
, CAN
Discovered 3 weeks agoFull-time