Temporary Operations Analyst

A Little More About this Role:

Responsibilities:

• Process financial reports that need to be completed within a timely manner.
• Process various incoming HRA forms from members to help them enroll and be reimbursed.
• Manually load HRA enrollments and plans for members.
• Support ICHRA Ops with HRA Management functions including, but not limited to: HRA enrollments, HRA tier audits, recoupments, and substantiation.
• Work with Account Management and Member Services to resolve financial tasks and escalations.
• Support the Application Coordinators with files submitted by members for processing.
• Understand the ICHRA enrollment process to be able to identify plan and premium discrepancies.
• Support ICHRA Operations Payment Analyst with plan/premium discrepancy research and financial adjustments.
• Actively work with the Financial Operations Analyst to research and resolve issues related to invoices.
• Be able to identify and submit issues in correlation to the member experience.
• Be willing to maintain a flexible work schedule, based upon the needs of the business.

Qualifications:

• 1+ years experience in ICHRA Operations with experience in ICHRA enrollment, payments, and carrier relations.
• Ability to independently research, learn, and apply new techniques from self-study and external resources.